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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They can help

Really helps and makes you feel better takes control and manages Reviewed on: 9th July 2020

Literally lifesavers

We were at our lowest, desperate and believed there was no way out of the vicious circle we had found ourselves in. Stepchange changed all of that. They did not judge but offered solutions. It was the answer and guidance we needed and we cannot praise them enough. We started being able to sleep and look forward to the future. I personally cannot thank them enough for their professionalism, help and understanding and the empathy they showed and for once I didn’t feel inadequate, guilty and ashamed of how we had let our finances spiral out of control through personal circumstances changing and trying to cope but knowing there was no way out until of course we spoke to Stepchange, who changed our lives for the better. Reviewed on: 9th July 2020

A weight of my shoulders!

The feeling of relief when step change sorted out a dept plan was overwhelming. They’re so patient, taking their time to go through everything with you. I’ve recommended them to family who were also struggling and would happily recommend them to anyone else who needs help managing their dept. Reviewed on: 9th July 2020

Wonderful service

Wonder helpful caring service. Always helpful and very efficient assistance Reviewed on: 9th July 2020

Fantastic

Having got into a financial mess and seeing no way out of it, StepChange were so understanding and helpful so I can now see light at the end of the tunnel and my creditors are being paid. Would recommend to anyone Reviewed on: 9th July 2020

Life saving, help and advice.

Very helpful people, have been able to sleep better at night, thanks to stepchange helping us through this worrying and anxious time. Thankyou Reviewed on: 9th July 2020

Friendly accurate , personal, advice

Once a year review is challenging but made easier with professional guidance Reviewed on: 9th July 2020

Great Service

Without Step Change I don’t think I would of been able to pay off my debts Reviewed on: 9th July 2020

Saved my life.

At a time of personal crisis and a spiral of mounting debt, the support I received both, financial and personal was, a life changing. Reviewed on: 9th July 2020

performance

Nice customer service and ability to respond to queries quickly Reviewed on: 9th July 2020

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