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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Supportive and Friendly

Fast, helpful, keeping me updated all the time Reviewed on: 27th May 2026

Stepchange saved my life.

Can't thank stepchange enough. Seriously if it weren't for them I wouldn't be here. So grateful and thankful Reviewed on: 27th May 2026

Simple and fast service!

Simple and fast service! Really helpfull team willing to support every step of the way Reviewed on: 27th May 2026

Always supportive, when I speak with them they are k...

Always supportive, when I speak with them they are knowledgeable and empathetic. Reviewed on: 27th May 2026

Brilliant

Really helpful in my hour of need can't thank stepchange enough Reviewed on: 27th May 2026

Very kind and considerate.

From the very start they have listened in a non judgemental way and put me at ease and made my life stress less.Im a proud man and don’t enjoy being in debt but the service has been one of extreme compassion Reviewed on: 27th May 2026

I have had relief

I have had such relief knowing they can help my situation, I couldn't do it without them Reviewed on: 27th May 2026

Stepchange are brilliant in every way

Stepchange really do help you in everyway. They put your mind at ease and tell you there is a solution to your money worries. Reviewed on: 27th May 2026

Step change were brilliant.

Step change were brilliant. Took away a lot of stress during a difficult time Reviewed on: 27th May 2026

Easy process and great communication.

Easy process and great communication. Reviewed on: 27th May 2026

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