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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,672 reviews, last reviewed 5th Aug 2026
65% increase in 5 star reviews
in the past 90 days
29% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026
Anne C's avatar
Anne C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

GENUINE!!!

5
True professionals.A proper charity with genuinely good-intention to rely on when you need a helping hand the most. Reviewed on: 8th July 2020
Dipak's avatar
Dipak

Highly recommended for the 2020 Award

5
Absolutely, sensitively professionally in the delivery of their supportive services Reviewed on: 8th July 2020
Tony Ogefere 's avatar
Tony Ogefere

Peace of mind

5
After months of sleepless nights and worry. I contacted step change. They were understanding And very helpful. They dealt with everything professionally and quickly. Best decision I’ve made. I now have total peace of mind. Reviewed on: 8th July 2020
Jane smith 's avatar
Jane smith

Amazing

5
The team is very friendly and understanding, I’ve been with step change for some years and never once has any of the staff any other than helpful & reassuring. Reviewed on: 8th July 2020
Ann's avatar
Ann

very helpful

5
helped me in my debt management and spread my debts Reviewed on: 8th July 2020
nilam gill's avatar
nilam gill

Amazing

5
Really are amazing, got my right from dark place, and getting me back on my feet, excellant customer service. Thank you step change, really are life heros Reviewed on: 8th July 2020
Anna 's avatar
Anna

mr Kenneth marshalls experience.

5
We were astonished to find in 2015 that we had overcommitted on credit to a tune of 61,000 pounds.Various organisations had thrown money at us sometimes increasing our credit limits without us asking for it.We took full advantage of them.In February that year we determined to deal with this situation but had no idea how.Reluctantly we contacted Stepchange as pride had stopped me doing it before.With their help,support,guidance etc,since then we have reduced our debts to a figure of under 21,400 and are on course to be debt free in August 2024.We could not have done it without them.My advice to anyone in a similar position is do not hesitate,as i did,and consult with them at the earliest opportunity,you will not be disappointed with the outcome.Thankyou Stepchange. Reviewed on: 8th July 2020
kenneth marshall's avatar
kenneth marshall

A company that finally understands

5
I contacted Stepchange after trying to sort out my debts with 2 other companies. They were really understanding to my situation and I will finally be debt free in 5 years. Thank you Stepchange for a great service. Reviewed on: 8th July 2020
Sarah Walters's avatar
Sarah Walters

Excellent service

5
Excellent service Advice great customer service Reviewed on: 8th July 2020
Suhel Miah's avatar
Suhel Miah

The best way to deal with debt

5
Here is a charity where the staff will understand your debt and related problems, and help you to develop a realistic plan for getting out of debt; as this plan is implemented, Step Change staff will be there to help you all the way. Reviewed on: 8th July 2020
Dr Christopher A Birt's avatar
Dr Christopher A Birt

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