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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing

Mostly caring, understanding customer advisors Reviewed on: 8th July 2020

Steps to stress free

We were extremely worried and stressed about our financial situation which was effecting our health and wellbeing’s. Our bank was unable to help us and recommend us to Steps change debt charity. From our first call to them we felt there was someone who understood our problems and were not judgemental , what a relief, Such wonderful advisors took us step by step through the whole procedure, we called them when ever we were unsure , and each time we phoned they were wonderful.This is a Charity who deliver and deserve to be recognised for there ongoing and good work. Reviewed on: 8th July 2020

Step change are Amazing!

Ever since I first spoke to step change they made me feel a lot calmer and at ease about my debts. I didn’t know what my life would turn out like with being scared of my finances, now I am in a debt management plan it has helped my mental health and finances a lot and I am forever grateful for the the guidance and support from the team. Reviewed on: 8th July 2020

Great people, very helpful

Very helpful and friendly people who don't judge you! Reviewed on: 8th July 2020

Finally debt free

Been very supportive throughout my plan couldn’t have become debt free without their help Reviewed on: 8th July 2020

Stepchange

Stepchange helped me with my finances very pleased with there service Reviewed on: 8th July 2020

Step Change is a Life Saver

Debt that builds up and then hits you in the face is terrifying. Without the help and support that they have given me, I would not have coped with the situation I was in. Reviewed on: 8th July 2020

Sons money problems

I got in touch with stepchange to get help for my son. They have been amazing once I’d sent all debt and financial details they sorted it all out. One payment each month to them and they then pay it out to debtors. Less stressful life now couldn’t thank them enough. 5 star service also get a statement each month so I know what’s being paid out . Reviewed on: 8th July 2020

Excellent service

They have really sorted my life out and thank the excellent service they have given me Reviewed on: 8th July 2020

So us through our roughest time.

Step Change, took us through our most difficult time, financially. Never put a foot wrong, from start to finish of our debt management. Can’t thank them enough, for helping us to put our life back on track! Reviewed on: 8th July 2020

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