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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

This was the best option for me and my debt,i wanted...

This was the best option for me and my debt,i wanted to pay what I owed but the interest was too much this gave me away to pay it all off, thank you Step Change x Reviewed on: 27th May 2026

I wish I had heard of Step Change earlier!

I wish I had heard of Step Change earlier!! They have the best customer service team, they are kind, considerate & extremely knowledgeable. Patient too..! Reviewed on: 27th May 2026

Great fantastic very helpful excellent

Great fantastic very helpful excellent Reviewed on: 27th May 2026

Excellent company

Very helpful in time in need was struggling very bad Reviewed on: 27th May 2026

excellent

excellent service very helpful and treat you as a person Reviewed on: 27th May 2026

Changed my life

Very understanding staff gave good advise and helped me sort my finances out, I was at my wits end and very depressed and talking to your team has made a great difference to me. Also when ive needed to add another 2 debts on that I had forgotten they were so understanding Reviewed on: 27th May 2026

Made my life easier and very relaxed

Made my life easier and very relaxed Reviewed on: 27th May 2026

My experience

Step change have been excellent for me on paying my debts off Reviewed on: 27th May 2026

Step change are very helpful, more so on the phone t...

Step change are very helpful, more so on the phone though. The website is particularly user friendly, especially for older people Reviewed on: 27th May 2026

Great help in the first steps too being debt free

Great help in the first steps too being debt free Reviewed on: 27th May 2026

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