Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Just Great

They have help me make manageable payments and have been very helpful Reviewed on: 27th May 2026

Taking control

Having got myself into debt ,the realisation of this was very stressful. Getting in touch with Stepchange was the best thing I could have done. They helped me set up a debt management plan which was manageable and affordable.Since 2023 my debts have been coming down near to finishing .I would say never be to ashamed to ask for help as Stepchange helped me and in the not so far future I will be totally debt free Reviewed on: 27th May 2026

I can honestly say step change has saved my life, an...

I can honestly say step change has saved my life, an amazing service when you feel no one else is listening, Reviewed on: 27th May 2026

Amazing help

Could not wish for anything better.Sorted out all my problems. Took all the stress and anxiety away..Never had to speak to creditors Step Change did everything for me. Highly recommend Reviewed on: 27th May 2026

Excellent.

Excellent. Really lively people. Reviewed on: 26th May 2026

Because, I did not get cost of living and you said...

Because, I did not get cost of living and you said it in my review budget.I feel sad. Reviewed on: 26th May 2026

Excellent customer service.

Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Don’t know what I had done without them

Completely put my mind at ease, didn’t feel judged in anyway. Reviewed on: 26th May 2026

If you're struggling with debt, contact StepChange!

Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings. Was able to set up a manageable repayment plan. I provided them with all my details of my creditors and they contacted them in my behalf, so no having to call each creditor to explain my situation. Any updates I just email StepChange and they sort it out for me within a few days. Best thing of all StepChange don't charge you any fees like others do. Reviewed on: 25th May 2026

From the first contact to the continued ongoing supp...

From the first contact to the continued ongoing support STEPCHANGE have made a difficult and stressful situation seem very manageable. Reviewed on: 25th May 2026

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt advice
from Money Wellness 4.89 from 6162 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub