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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11166 reviews)

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4.96

Based on 11,166 reviews, last reviewed 13th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Much easier and more helpful than expected. Much easier and more helpful than expected. A big relief. Reviewed on: 13th February 2025

Latest lowest rating:

1

Above and beyond help 101% I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with ... Read more Reviewed on: 20th May 2024

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11166)

Review of the StepChange, Debt Management:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange is a life changing company

Stepchange were a life changing company in regards to financial help. I had a Director level position within a company that had a multi million pound turnover, I was also racing as a semi-proffetional triathlete. Due to over training and a huge work load I contracted meningitis and was left learning to read, write and function in society again. I suffered from post traumatic asperger's and lost control of my personal financial management by running up depts on my credit cards and overdraft facilities. I managed this for over 8 years but struggled. I eventually spoke with my wife about my issues and we contacted Stepchange who were very understanding, confidential, helpful and reduced my monthly payments of around £1000 to £200 via a depth management plan that all of my creditors were onborad with. I cannot recommend Stepchange enough and I am certain they can help you know matter your situation. Reviewed on: 17th May 2024

Receiving advice and support from StepChange has hel...

Receiving advice and support from StepChange has helped me to see a way forward. I have a very long road ahead to clear my debt but it is now affordable and o feel in control which has had such a positive effect on my mental health too. I cannot recommend them highly enough. I was also able to do everything online but there is always someone to talk to and the helpline is excellent. Reviewed on: 17th May 2024

Excellent Service 5 star!

Stepchange helped me sort out all my debts into ome manageable payment and took out all the stress by contacting each of my creditors and arranging an affotlrdabke repayment plan. I really cannot thank you enough for all you have done for me. All your staff have been so supportive whenever ive called or emailed and been so kind non judgemental and helpfull. I would reccomend your services to anyone struggling financially - there is hope and help out there. Reviewed on: 17th May 2024

Simple, stress free financial help

I found myself in financial difficulty during & after Covid & was in a very bad place mentally. Step Change made the process of entering into a debt management plan very simple and stress free. By having the courage to reach out to Step Change it has enabled me to reduce my stress around my finances, which has helped me so much mentally. I could not recommend them highly enough. Reviewed on: 17th May 2024

When in debt,

When your in debt, you worry and having a voice that is sympathetic and experienced to help you deal with the situation, it's a blessing in disguise. Reviewed on: 17th May 2024

When I first contacted stepchange it was a very upse...

When I first contacted stepchange it was a very upsetting time. I wasn't made to feel bad or judged in any way. I will be debt free in under a year thanks to stepchange. Its easy to record expenditure on your yearly review, and there are always emails being sent containing advise. It's also great, because every penny you pay goes towards paying off your debts. They do not take a fee. Reviewed on: 17th May 2024

Stepchange really helped me to see a way forward wit...

Stepchange really helped me to see a way forward with my debts. They took away all the stress and worry and worked out a payment plan that was affordable for me. I would highly recommend them to anyone needing help with their debts .. Reviewed on: 17th May 2024

Very supportive and welcoming.

Very supportive and welcoming. I was put at ease, spoken to respectfully and made to feel worthwhile- at a time when I felt worthless, worried and concerned about my situation. Very grateful. Reviewed on: 17th May 2024

StepChange, the first step to be debt free.

i told Step change all my details and they worked out what i could afford.I don't worry about paying my bills anymore and i know the debt that Step change is paying off is coming down slowly but surely. A big weight has been lifted off my shoulders so a big thank you goes out to Step change and all its staff. Reviewed on: 17th May 2024

A life line in my time of need!

Step change have been a life line to me when I needed it most! .I have found the process easy to deal with, their agents are empathetic and have made my entire experience easier to deal with. I would highly recommend their services. Reviewed on: 17th May 2024

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