Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16727 reviews)

View other StepChange products

4.95

Based on 16,727 reviews, last reviewed 13th May 2026

96700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Being directed to step change due to a family member... Being directed to step change due to a family member coercing me into car finance and never having any debt stepchange is nothing to feel embarresed a... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16727)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

extremely helpful and understanding,never rushes you...

extremely helpful and understanding,never rushes you and this is why i am sure it sometimes takes a long time to get through but worth it when you do get through Reviewed on: 6th May 2026

We have been with STEPCHANGE for a few years now and...

We have been with STEPCHANGE for a few years now and they could not be more supportive than they are.we know we can call them anytime with any questions or concerns. Reviewed on: 6th May 2026

They changed everything

I thought my life was over, I thought I was going to be entirely consumed by debt. Step change were so helpful and understanding and worked with my creditors to make my payments affordable and after two years I'm well on track to turning everything around. Thank you for everything. Reviewed on: 6th May 2026

Stepchange don't judge you, they are supportive and...

Stepchange don't judge you, they are supportive and helpful in solutions. Reviewed on: 6th May 2026

I can’t thank StepChange enough.

I can’t thank StepChange enough for the support they gave me at one of the lowest points in my life. After losing a well-paid job just as I’d started a new chapter with my family, everything quickly spiralled out of control. What had once been manageable debt suddenly became overwhelming, and the pressure took a serious toll on my mental health. It felt like everything was collapsing at once. Reaching out to StepChange was a turning point. They treated me with understanding, not judgment, and helped me make sense of what felt like an impossible situation. Their calm, practical advice brought order back into the chaos and gave me a clear path forward. With their help, things gradually stabilised. I’ve been able to start rebuilding my life, get back on my feet (even if it’s still a work in progress), and most importantly, reconnect with my family. My mental health has improved massively, and I finally feel like myself again. StepChange didn’t just help me manage my debt, they helped me regain control of my life. I’m incredibly grateful and would strongly recommend their services to anyone who feels overwhelmed and doesn’t know where to turn. Reviewed on: 6th May 2026

StepChange effectively saved my life.

StepChange effectively saved my life. I was hounded beyond belief by debt collectors. Phone calls, texts, letters, mostly threatening. I contacted StepChange and they took all the anxiety away. Amazing charity, amazing people. Reviewed on: 6th May 2026

Was scammed and was spiralling out of control becaus...

Was scammed and was spiralling out of control because I trusted someone which left me with a huge debt. I was depressed and struggling with life because I was in my sixties .One of the companies that I owed the money too suggested stepchange so I got in touch , I spoke to a loverly woman who reassured me that things would get better and they would help set up a debt management plan.The pressure that I had put on myself lifted and ok im still paying the debt off but stepchange change a bad situation in to something livable Reviewed on: 6th May 2026

Straight forward advice and set up of pay back plan,...

Straight forward advice and set up of pay back plan, took the anxiety out of it all for me Reviewed on: 6th May 2026

Over the years they have supported and advised me

Over the years they have supported and advised me Reviewed on: 6th May 2026

Life changing

I really can't put into any words how much they have helped me, I had buried my head so far in the sand it was having a detrimental effect on my everyday life. I struggle with all sorts of things but they really helped me put my financial restraints in order and every month I can see I'm making progress...really can't thank them enough Reviewed on: 6th May 2026

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt advice
from Money Wellness 4.92 from 5649 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub