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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Amazing company very patient polite and they catered...

Amazing company very patient polite and they catered to my needs as i suffer major anxiety best thing i ever did took sooooo much stress off me Reviewed on: 13th May 2026

When I was at my lowest with worry and anxiousness,...

When I was at my lowest with worry and anxiousness, I turned first to Citizens Advice who were very helpful and passed me over to Stepchange. From the very first phone call to them, I felt a lot better and they got me into a positive frame of mind. With a lot of determination, year by year, I have managed to reduce my debt and expect to clear everything by the Autumn. Reviewed on: 13th May 2026

£27k and drowning

I had £27000 of debts and was struggling financially and mentally and decided to speak with these guys who helped me with a solution and it was like a wieght had been lifted that was helping me sink.ill be forever grateful for the advice and support.thank you. Reviewed on: 13th May 2026

I was in a state of panic when I phoned for help.

I was in a state of panic when I phoned for help. I didn't know what to expect or how things were going to go forward. When they answered and assisted me through the process, it was like they lifted a huge weight off my shoulders. I could actually breath again. The people I have spoken with, throughout my time with Step change, have been caring, understanding, knowledgeable and true problem solvers. I would not be here without Step change! Reviewed on: 13th May 2026

Best debt advice/advisers.

Best debt advice/advisers. The service is excellent and amazingly helpful. Thank you very much. Reviewed on: 13th May 2026

Ist Class Debt Management

You are not judged on your debt. Options clearly explained. Easy to follow budget sheet to fill in, if not sure help on the end of the phone. Reviewed on: 13th May 2026

StepChange helped me in a crisis.

Supporting an adult child on the autism spectrum who ran up terrifying debts impacted on my own finances. I used my own credit cards and bank loans to clear their debts, then my mortgage shot up during the Liz Truss premiership. StepChange set up payments with my with creditors, and it is a huge weight off my mind. Reviewed on: 13th May 2026

Peace of mind

Initial debt was immediately reconfigured into a manageable payment plan. Contact with StepChange was efficient and easy, giving excellent advice and adjusting payment plans as required. The process of debt management was excellent and gave us peace of mind whilst the debt was being paid. Reviewed on: 13th May 2026

Excellent

Been with step change charity for a long time with a DMP set it up had no problems so far great help very professional Reviewed on: 13th May 2026

I have been supported by the charity for a number of...

I have been supported by the charity for a number of years. I continue to be supported up to now. Debt is often long term and the charity have helped me to stay on track, The are nonjudgmental in approach this I find to be great in helping to keep on track with payment plans. You are not made to feel shame that you have debts or how long it may take to pay off those debts.I found that the Charity’s approach have helped me enormously to pay off half of debts owed to date. Reviewed on: 13th May 2026

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