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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchange is a life changer.

I have been a client of Step change for many years, too many to be honest but they have been with me every step of the way. I would highly recommend them as what was important to me was they never judged, they gave me a way to pay back my creditors with a extremely professional, free and friendly advice. If anyone is experiencing any problems financially then they should go to Stepchange in the first instance. I cannot recommend them highly enough. Reviewed on: 13th May 2026

Being directed to step change due to a family member...

Being directed to step change due to a family member coercing me into car finance and never having any debt stepchange is nothing to feel embarresed about they are a massive helping hand and feeling reassured not to worry I have only positive words to say, thank you stepchange for helping me to get through an unpridicted time and never having debt to taking a load off my shoulders. Reviewed on: 13th May 2026

Right direction

I can now manage my finances and have control of my spending. Reviewed on: 13th May 2026

I was so concerned about the financial mess I had go...

I was so concerned about the financial mess I had got myself into and wasn’t sure where to turn. A friend recommended StepChange and they are just brilliant. Talk you through everything and it was a huge relief to know there is help out there. Just fantastic people, can’t thank them enough. Reviewed on: 13th May 2026

Bring your confidence back

Made my life back to normal no stress of how to make next day Reviewed on: 13th May 2026

from my stressfull paper work to ease at all in one...

from my stressfull paper work to ease at all in one place and taking out fear and scary bit away. Reviewed on: 13th May 2026

My parents both past away my partner could not work...

My parents both past away my partner could not work due to ill health i had all the debts to pay l was drowning I could not see a way out. I was at my lowest Reviewed on: 13th May 2026

I cannot recommend Step Change enough.

I cannot recommend Step Change enough. I buried my head for so long, feeling ashamed and embarrassed by my debt but the customer advisors were lovely and not at all judgy and quickly helped me get onto a Debt Management Plan. The relief I now feel makes me enjoy life again and not be afraid of the postman/woman. Knowing my finances are in hand. Reviewed on: 13th May 2026

Myself and Husband were so worried and had no idea w...

Myself and Husband were so worried and had no idea where to turn. Stepchange have been a lifechanger for us. So far so good and we feel we can move forward with how they have helped us. Reviewed on: 13th May 2026

The customer service department there is flexible a...

The customer service department there is flexible and ready to help Reviewed on: 13th May 2026

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