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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Really helpful friendly team professionally delt wit...

Really helpful friendly team professionally delt with my issues. Reviewed on: 13th May 2026

Helpful advice

Appreciate the advice and assistance received from stepchange to enable me to resolve my debt problems with the minimum of effort on my part Reviewed on: 13th May 2026

great support

you weren't made to feel bad, you were treated with respect, lots of support and guidance Reviewed on: 13th May 2026

Fantastic team still on but without them I didn't ma...

Fantastic team still on but without them I didn't make it each staff on the phone always help me in any circumstances so good and friendly highly recommended thank you Reviewed on: 13th May 2026

Stepchange is an absolute life saver.

Stepchange is an absolute life saver. I don't know what I would of done without stepchange. Outgoings reduced by £100s. Really nice people to talk to. Easy to arrange a plan. Highly recommend to All. Thank you StepChange. Reviewed on: 13th May 2026

Great service

Brilliant, caring and informative approached and helped me get back on track Reviewed on: 13th May 2026

Very easy to talk to them .

Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

When you are in debt, you feel afraid and ashamed.

When you are in debt, you feel afraid and ashamed. The non-judgemental approach made it easier to be open with the debt. And the support that I have received makes me feel in control rather than afraid of what I owe. Reviewed on: 12th May 2026

Faultless service

I’m over half way through my plan and I can’t fault the service. They’ve been polite and helpful throughout and the website allows you to keep track of your debt repayments Reviewed on: 12th May 2026

Stepchange changed my life

Stepchange changed my life and lifted the shame I felt about the debt I had accrued helping my parents. I felt so worried that I couldn't pay off the debt but I approached Stepchange and they suggested many ways in which I could get myself back on track. I also work in Finance so worried about my job but they walked me through that process too. Cant thank them enough. Reviewed on: 12th May 2026

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