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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Absolutely amazing in every way!

Absolutely amazing in every way! I have been using Stepchange for a few years now as my work hours had reduced due to a back injury and I couldn’t keep up with credit card payments, using Stepchange has allowed me to to put all debts into one affordable monthly direct debit and has taken a lot of stress of my shoulders. I would advise anyone struggling to give them a go you will not be disappointed. Reviewed on: 12th May 2026

Easy to set up and totally supported.

Easy to set up and supported all along the way. Website easy to navigate and you can make adjustments to your plan if needed. Excellent customer service and total peace of mind, I honestly don't know what I would have done without StepChange. Reviewed on: 12th May 2026

Very helpful & informative guidance.

Very helpful and informative guidance. Clear communication at all times with my repayment process and clearing my debt. Everyone was so nice! Reviewed on: 12th May 2026

StepChange did exactly that.

StepChange did exactly that.Changed my life step by step.! Found myself in financial and embarrassing difficulties. My friend told me about Stepchange and I've never looked back.Always at the end of the phone to help Reviewed on: 12th May 2026

Number one choice

Excellent service I am so grateful for the support they have given me for the last two years can’t thank them enough highly appreciated and recommend. Reviewed on: 12th May 2026

Excellent Service

I have nothing but praise for the services provided by Step Change. If you have money worries then contact them as they will produce a repayment plan for you which will give you piece of mind and help to ease your worries. Reviewed on: 12th May 2026

Very professional and easy to liaise with to resolve...

Very professional and easy to liaise with to resolve my financial situation. They took care of it , contacting the companies etc Reviewed on: 12th May 2026

STEPCHANGE has really changed my life.

STEPCHANGE has really changed my life. Now I'm going into my pension life as a debt free person. Reviewed on: 12th May 2026

Guide To Deal With My Debts

Step Change Debt Charity is an organisation that give you free debt advice. I do not need to pay to get good debt advice, which l really appreciate. StepChange Debt Charity are life savers when you are in financial difficulties and they give good advice when you cannot keep up your payments with your creditors due to circumstances which have occurred in your life, e.g. not able to work because of illness, lost your job etc. The creditors would like to know how you are going to deal with situation. That is when l contacted StepChange Debt Charity to help me with the right advice. I have had good advice and I'm still getting help from StepChange Debt Charity as I'm not yet fit to go be to work. StepChange Debt Charity is one of the best debt advisors, I wouldn't hesitate to introduce my family and friends when situation like mine arise. Reviewed on: 12th May 2026

Stepchange has helped me in managing my debt.

Stepchange has helped me in managing my debt. Reviewed on: 12th May 2026

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