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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life savers.

The staff are very kind and non-judgmental. They give excellent advice, forms are easy to fill in and they give you peace of mind. Reviewed on: 1st June 2026

I've been with stepchange for a little while.

I've been with stepchange for a little while. I was spending all my spare money on debts until a colleague at clearscore helped me do a budget correctly and I am now so excited to say after years of debt, I am looking at being debt free for the first time in my adult life. Reviewed on: 1st June 2026

Stepchange helped me get debt free, they are awesome

Stepchange helped me get debt free, they are awesome Reviewed on: 1st June 2026

Stepchange saves your life!

I have been so lucky to get the help I needed when I was so close of losing my mind, and by reaching out to Stepchange it actually saved me and I would forever be so grateful! I would recommend it to anyone Stepchange doesn’t just sorting out your money problems it actually saves your life.” Reviewed on: 31st May 2026

Stepchange changed my life.

Stepchange changed my life. I cant emphasise how my financial outlook altered after joining Stepchange Reviewed on: 31st May 2026

My experience with StepChange was positive.

My experience with StepChange was positive. The advice provided was clear, professional, and easy to understand. I felt supported throughout the process, and the information helped me better understand my options. The service was straightforward to use, and I would recommend it to anyone seeking debt advice. Reviewed on: 31st May 2026

My sincere thanks to Stepchange.

With our the help and advice from Step change I really don't know what I would have done. After the unexpected death of my husband and soon after losing my job I was at my wits end. I couldn't see a way out of things with my rent, bills and day to day living. I saw the advert for step change I took a big breath and gave them a call and was able to sleep for the first time in a long time. Thank you. Reviewed on: 31st May 2026

Extremely helpful staff going through everything ste...

Extremely helpful staff going through everything step by step. I’m very happy with there services and Knowledge, helping me to sort out my finances. I would totally recommend Step change to someone. Reviewed on: 31st May 2026

Due to a difficult financial situation, I decided to...

Due to a difficult financial situation, I decided to use their services, and I was not disappointed. I reached out because I was struggling with debt, and they truly helped me get back on my feet. I only have two months left until I am completely debt-free, and that means a lot to me. Reviewed on: 31st May 2026

StepChange changed my life

I started working with StepChange several years ago. They recommended a DMP as the best product for my situation and with their help I have almost paid off all of my debts. They have also been very flexible and helpful whenever my circumstances have changed. With one call I have been able to sort everything out everytime I've needed help or clarification. The customer service has always been friendly and knowledgeable without a long time on hold too. I would recommend StepChange to anyone who feels like they can't face tackling their debt. I felt that way too, but StepChange have helped me change my life. Reviewed on: 31st May 2026

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