Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

View other StepChange products

4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I went from being overwhelmed and embarrassed when I...

I went from being overwhelmed and embarrassed when I first contacted them for help with my state of finances to feeling more in control and able to breathe whilst paying back every penny without dealing with pushy creditors. Each year the financial review was easily made. Thankyou doesn't seem to be enough to say thanks! Reviewed on: 11th May 2026

Fantastic

Fantastic experience, speaking with knowledgeable people who really are trying to help you Reviewed on: 11th May 2026

Invaluable tailored financial support.

I was in a real financial mess. Step change negotiated with creditors and I have now paid one loan off and can manage the payments. The relief is indescribable. Thank you Reviewed on: 11th May 2026

Light after dark tunnel

I was in huge debts but when I found stepchange big mountain lifted off my shoulders Reviewed on: 11th May 2026

Step Change helped us take back control.

Step change really helped us get back on our feet, we felt overwhelmed but the people there really help us get back ahead of everything and now we are swimming. Reviewed on: 11th May 2026

Excellent customer service, many solutions available

No need to worry about calling, staff are very professional with no judgement and guide you towards the best solution. Creditors finally off your back. Easy to use website to view or make changes to the plan, can take a while to get get through on the phone because staff are so busy, hang in there though you’ll feel so much better! Reviewed on: 11th May 2026

Always been very helpful, supportive and caring

Always been very helpful, supportive and caring Reviewed on: 11th May 2026

Helpful Advice

The advice I've had has been very useful. Calculating a reduced amouint to pay my creditors so that they don't contact me by letter or phone anymore has greatly reduced stresss levels and increased my peace of mind. I can usually get to speak to someone the same or the next day. Reviewed on: 11th May 2026

20 years in Stepchange

I have been with Step change for 20 years and in all that time they have looked after me Reviewed on: 11th May 2026

Debt-free light at the end of the tunnel

From the first steps of listing out exactly what debt is needed, through to the implementation of the plan and then the support team waiting on the end of the telephone, the entire process has been overwhelmingly great. From realistic budgeting to help setthe repayment amounts and the complete lack of problem when I had to miss one repayment do to unexpected problems with a car, nothing ever seems like a problem. I will be debt free for the first time in my life in just over two years, there is light at the end of the tunnel. Reviewed on: 11th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub