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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

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4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Always friendly and helpful.

Always friendly and helpful. No matter how small or large a problem they always provide a solution Reviewed on: 6th May 2026

Very supportive, no pressure, completely honest

Very supportive, no pressure, completely honest Reviewed on: 6th May 2026

Very good service when I went to them for help they...

Very good service when I went to them for help they were so helpful supportive . Reviewed on: 6th May 2026

Simple and easy.

Simple and easy. Great service.would highly recommend Reviewed on: 6th May 2026

Stepchange have been a god send we are very grateful...

Stepchange have been a god send we are very grateful for all their specialist support Reviewed on: 6th May 2026

Supportive and non judgemental financial help

I’ve been using StepChange for a few years to consolidate and finally repay all my debts. Their team is always helpful, every step has been easy and supportive, with no judgement or bias in any way. Reviewed on: 6th May 2026

Excellent

They lisstened to my problem and helped me through it Reviewed on: 6th May 2026

Great customer support and advice

Great customer support and advice Reviewed on: 6th May 2026

Saved my life by helping me with a debt plan without...

Saved my life by helping me with a debt plan without fees. This Charity does vital work and is to be applauded for helping those trapped in debt. Reviewed on: 6th May 2026

I was in a bad place and stepchange helped me turn t...

I was in a bad place and stepchange helped me turn things around Reviewed on: 6th May 2026

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