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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

that first phone call

it was very had for me to make that first phone call to step change but I'm glad I did everyone I speak to makes everything easy for me Reviewed on: 23rd May 2025

Debt Management Plan Experience

Easy to get a Debt Management Plan online. It was recommended as the best option for me. Step Change contacted my creditors and arrange all the admin. Their recommendations to my creditors were accepted and all is proceeding smoothly after some 9 months. Reviewed on: 23rd May 2025

Not made to feel ashamed

Its a daunting task but the fact that it can be all done online without having to face anyone is excellent Reviewed on: 23rd May 2025

I can't tell you what a relief it was and as I find...

I can't tell you what a relief it was and as I find it difficult to talk over the phone due to surgery for tongue cancer everything was done online and by post, seemless Reviewed on: 23rd May 2025

My financial situation was getting out of control, I...

My financial situation was getting out of control, I had always managed to pay minimum payments but I was struggling. A friend told me about step change when I called the call handler put me at easy straight away. Process was easy and I come off the phone with hope. Reviewed on: 23rd May 2025

Very helpfull good customer service here to help you

Very helpfull good customer service here to help you Reviewed on: 23rd May 2025

Life saver

When I thought I would be forever in debt they came along and took over everything for me. Reviewed on: 23rd May 2025

Excellent customer service knowledge of staff is ama...

Excellent customer service knowledge of staff is amazing very supportive Reviewed on: 23rd May 2025

Very helpful and understanding staff

Very helpful and understanding staff Reviewed on: 23rd May 2025

Grateful! Thank you StepChange

I will be forever grateful that I found StepChange. I was completely overwhelmed with debt and the process to get the debt management plan was so easy and was a huge weight off my shoulders. Would recommend to anyone Reviewed on: 23rd May 2025

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