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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was in debt to multiple agencies for a lot of mone...

I was in debt to multiple agencies for a lot of money i was suicidal but was recommended step change the pressure was removed right away it not been easy but two years down the line my life is so much better thank you Reviewed on: 23rd May 2025

Been with StepChange 2years owed £28000 1 more year...

Been with StepChange 2years owed £28000 1 more year will be dept free so easy to set it up found staff easy to talk to. Reviewed on: 23rd May 2025

Wonderful

Was really struggling and they were so helpful and non judgemental. Everything was sorted with one phone call Reviewed on: 23rd May 2025

Can’t thank Stepchange enough

Can’t thank stepchange enough for their help they’ve honestly transformed our life as a family, we were drowning in monthly repayments and too embarrassed to seek help, stepchange couldn’t have been nicer and now we have one manageable payment to focus on each month and we can visibly notice our debt reducing which is a huge weight off our mind Reviewed on: 23rd May 2025

Stepchange changed my life completely.

Stepchange changed my life completely. Before I contacted them I was ashamed and guilty as to how much debt I had got into. Stepchange helped me regain my independence by helping me to one easily affordable payment. The consultant i spoke to was polite and friendly and didn't judge me Reviewed on: 23rd May 2025

Highly recommend

Honestly can not thank step change enough, really friendly staff who don’t judge, informative, easy to use website, helpful, they changed my life Reviewed on: 23rd May 2025

Best thing I ever did.

Best thing I ever did. Step change took all the stress from me I could sleep again. Reviewed on: 23rd May 2025

Well excellent service they explain clearly very pr...

Well excellent service they explain clearly very professional Reviewed on: 23rd May 2025

How to clear your debts

Had excellent advice, and hopefully debt free within the next year. Reviewed on: 23rd May 2025

Stepchange helped me get back on track so if you ar...

Stepchange helped me get back on track so if you are worried about your debt I would absolutely recommend Stepchange Reviewed on: 23rd May 2025

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