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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

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4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step Change have always been understanding in our si...

Step Change have always been understanding in our situation and never judge when talking to them. They work at a suitable repayment plan that is affordable. Reviewed on: 16th July 2025

My step change journey.

I felt such a relief after contacting step change. I was drowning in debt, and was worried about speaking to someone about it, but it was all done online, it was so easy. Now I am debt free, it feels amazing. I’m so glad I made the decision to contact step change. Reviewed on: 14th July 2025

Life changing decision to speak to step change

Simply amazing. From the first point of contact to my last payment to become debit free they were there relentlessly for 5 years of my life. Life changing customer service. Never judgemental always positive and impartial. Reviewed on: 13th July 2025

The best help I’ve ever had

They were so helpful in every way I really appreciate everything they did for me I would have been lost without them I so grateful for there help thank you step change… Reviewed on: 13th July 2025

I had seen debt adverts for ages feeling scared but...

I had seen debt adverts for ages feeling scared but knowing deep down I needed help. I knew I needed to do something when I started taking out cash on my credit card to pay bills. StepChange are a life saver. They gave me excellent advice, talked me through every step and I’m now on a debt management plan with them. I feel about 10 stone lighter and like I can breathe for the first time in years. I make one payment every month that is split between my creditors. I have a budget now that stick to every month all thanks to StepChange. Really cannot thank them enough. Reviewed on: 12th July 2025

I cannot praise Stepchange highly enough Every membe...

I cannot praise Stepchange highly enough Every member of staff I spoke to were kind understanding patient and completely non judgemental. They helped make what felt like a very humiliating experience very bearable Reviewed on: 11th July 2025

I have been with StepChange since 2006 and they are...

I have been with StepChange since 2006 and they are always helpful. Excellent. Reviewed on: 11th July 2025

StepChange

StepChange is helping me sort out my my credit cards, because I'm having difficulty paying the recommended amount per month, but I'm still struggling and I don't know what to do! Reviewed on: 10th July 2025

Very pleased I decided to reach out to Step Change

I am very pleased I decided to reach out to Step Change for help with my debts. The process took a little while to complete to allow them to do all their checks and work out a monthly plan that would work best for me. However it was completely worth it and I feel so much better knowing I now have a monthly plan set up to cover all my debts. Reviewed on: 10th July 2025

Always ready to help that's it there brilliant

Always ready to help that's it there brilliant Reviewed on: 10th July 2025

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