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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

A Guiding Light out of the Darkness.

Step Change has changed my life for the better, offering a supporting, guiding hand turning my debts into manageable monthly payments and offering piece of mind in my life. I will be eternally grateful to Step Change for their wonderful support and guidance. Thank you for all you have done to offer our family a brighter future. Reviewed on: 10th May 2026

Absolutely amazing.

Absolutely amazing. It's a horrible feeling being in debt and worrying about making payments. These guys take all the stress away and provide plenty of options that are suitable for you. I couldn't thank them enough. Reviewed on: 10th May 2026

It’s been a journey, staff have been very supportive...

It’s been a journey, staff have been very supportive and advise and support has been excellent. Reviewed on: 10th May 2026

Step Change helps in difficult situations and times .

Step Change helps in difficult situations and times . Fantastic company. Great customer service.. Reviewed on: 10th May 2026

I am with stepchange approx 5 to six years very happ...

I am with stepchange approx 5 to six years very happy for help prompt service I recommend to any financial advisor Reviewed on: 10th May 2026

Excellent charitable services

Step change helped get my debts under control so that I don't have to stress about them Reviewed on: 10th May 2026

Debt management plan.

It was good to get my debt under control. And step change help me do that! This helped to take the presure off and take away any concerns that I had. Reviewed on: 10th May 2026

Debt support after divorce

I was very anxious, distressed and just out of a 20 year marriage with 2 young children. I felt vulnerable with very little options. My bank advised me to contact step change. My tide changed with the 1st phone call, I felt listened to, empathy and supported with no judgement. I will forever be grateful for your support. 3 years on am debt free now and starting to see light at the end of tunnel. Thank you stepchange. Reviewed on: 10th May 2026

Stress relief

The relief from the stress was so great that I can now concentrate on finally getting my life sorted and through no fault of mine Reviewed on: 10th May 2026

Stepchange are a very professional, knowledgeable an...

Stepchange are a very professional, knowledgeable and personable organisation that has helped us enormously. Reviewed on: 10th May 2026

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