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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Debt free

Great experience. Non judgmental, helpful easy to use. Thank you Reviewed on: 10th May 2026

Debt Advice

Well after struggling with bills ect,found my self getting into deep trouble,so contacted step change debt charity, then I started to move forward with no stress whatsoever, highly recommend them. Reviewed on: 10th May 2026

understanding and helpful work for you and to your n...

understanding and helpful work for you and to your needs, not after your money Reviewed on: 10th May 2026

It’s a working progress

We are still working towards the end goal but from the moment we set out our journey with step change, it’s has been smooth. The level of worry and stress has been greatly reduced and it’s great seeing each month the money we are paying of our debts bring the total down. Still got a fair way to go but life feels calmer and we are no longer having to cut out on things like heating or food to afford other bills. Everything gets the attention it needs. Reviewed on: 10th May 2026

Paying of debts made simpler

From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going through all my debts I felt reassured by Stepchange and their plan into how to deal with creditors and what they will do to help. Excellent process I am so grateful to them. Reviewed on: 10th May 2026

StepChange have been so helpful from the start

Right from the very start of dealing with StepChange they have been so helpful & understanding that I felt that I could feel very safe & more relaxed with them looking after my difficulties. They always have the time & are so helpful on the phone with their answers that it makes me feel more relaxed after talking with them. Reviewed on: 10th May 2026

Excellent service, they do all the hard work for you...

Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026

Vital first step

They were brilliant from the first contact. I was totally embarrassed at having to use them but they made me feel as if this was the first step to ending my debt. I now have a plan where my money is divided up and shared amongst my creditors, at last I have some peace of mind and an end in sight. Reviewed on: 9th May 2026

Good service and I will be recommending for all pers...

Good service and I will be recommending for all person who need it Reviewed on: 9th May 2026

Helped me lot and smooth process

Helped me lot and smooth process Reviewed on: 9th May 2026

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