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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Sigh of relief to be with StepChange

Sigh of relief to be with StepChange Reviewed on: 9th May 2026

Step Change is there to help whoever needs it.

I am getting ongoing help from step change and everything is great and the service is outstanding. I get regular statements. Very happy with them. If you need help Step Change is there for you. Reviewed on: 9th May 2026

Glad we made the right decision to use StepChange

We have used StepChange's service for a few years now and have always found them to be very helpful. Whenever we have to update our budget and we're not sure about something there is always someone there to help to explain everything and put your mind at rest. I'm glad we never went to anyone else for advice and support. Reviewed on: 9th May 2026

I was struggling with financial difficulties before...

I was struggling with financial difficulties before I tried to set up a Debt Management Plan (DMP) with StepChange. They have helped me so much, and I am truly grateful for their assistance in managing my debts one by one. Reviewed on: 9th May 2026

Life changing, lifted a lot of stress

I was directed to StepChange by a wellbeing team at work, the only regret I have is that I wish I'd have known about them sooner. They've been incredibly helpful, friendly and non judgemental. I don't know what I've have done without them. I've managed to reduce my debt being nearly £8k in 18 months and managed to reduce my spending and budget. They really helped to take a weight off during a difficult period of my life, I'll be forever grateful for their services. Thank you so much :) Reviewed on: 9th May 2026

The team put all my worries at ease.

The team put all my worries at ease. I felt the weight lift off my shoulders from money worries and the payment plan they supported with setting up is really reasonable allowing me to live. Reviewed on: 9th May 2026

Extraordinarily helpful team and non judgemental

Extraordinarily helpful team and non judgemental Reviewed on: 9th May 2026

Stepchange stepped in when I was going through a ver...

Stepchange stepped in when I was going through a very tough time and assisted me to arrange a DMP and deal with my creditors. At that point, I didnt feel that I could do it alone and I was extremely grateful for all the help and support I received Reviewed on: 9th May 2026

So easy.

Very easy and all stress taken away. Reviewed on: 9th May 2026

Wouldn't recommend

The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly not read the emails properly that I sent to them. I can never get through on the phone as it says my reference number is wrong, even though I am using the reference number they gave me. They have said they haven't received payments when it clearly shows the money from my bank account sent to them. Overall I wouldn't recommend them unfortunately. Reviewed on: 9th May 2026

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