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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very understanding of my personal circumstances.

Very understanding of my personal circumstances. Excellent advice and support. First class service provided. Reviewed on: 9th May 2026

PEACE OF MIND

Was really stressed& worried about my situation , after having conversations with StepChange advisers i felt like the weight of the world had been lifted off my shoulders ,they were so supporting& have been ever since always reassuring me if I ever have to call them for advice leaving me with peace of mind Reviewed on: 9th May 2026

Contacting StepChange was the best thing iv ever done .

Contacting StepChange was the best thing iv ever done . the help and support you get is second to none . Amazing people Reviewed on: 9th May 2026

I was in debt

I was in debt with what I thought was nowhere to turn and then I found Step Change. I discussed my debt problems with them and I was given new hope that everything will be sorted. It has taken a few years but I will be debt free in 2 months thanks to the advice and guidance given by Step Change. Reviewed on: 9th May 2026

Worry Free

Stepchange helped me to be able to carry on my life without the worry of debt. They contacted the companies I owed money to directly to inform them of what the monthly payments would be so I didn't have to. Reviewed on: 9th May 2026

Excellent service and always kept up to date

Excellent service and always kept up to date Reviewed on: 9th May 2026

Thank you made me peace of mind .

Thank you made me peace of mind . Before I contact you about my financial situation I was worried about my future. Reviewed on: 9th May 2026

Excellent service

Excellent service - very helpful. Reviewed on: 9th May 2026

Best guidance

Best guidance around. Solved so many problems. Reviewed on: 9th May 2026

Very helpful and help put my mind at rest

Very helpful and help put my mind at rest Reviewed on: 9th May 2026

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