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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

It’s a hard thing money management but they were pat...

It’s a hard thing money management but they were patient and helpful Reviewed on: 23rd May 2025

Very friendly and understanding with a professional...

Very friendly and understanding with a professional manner Reviewed on: 23rd May 2025

Lovely easy to deal with knowledgeable people.

Lovely easy to deal with knowledgeable people. Reviewed on: 23rd May 2025

They are here to help

I was going through a bad time i was getting into a mess with my debts and didn't know what to do, then I heard about step change, it took a lot of courage to ring them as I felt ashamed but I'm so glad I did I honestly wouldn't have known what to do without them, I could have lost my house, I was beside myself did I buy food or pay my debts but they were and are a fantastic service and they saved my life, the amount of pressure that was lifted was unbelievable I felt I had some control back, they never judged me never made me feel ashamed and was empathic to the situation I was in Reviewed on: 23rd May 2025

Great help!

Unexpected financial problems were causing problems. Stepchange was recommended and has/is helping well! Reviewed on: 23rd May 2025

Saved my mental health

Going from drowning in debt to managable monthly payment made a huge difference, not only to my bank balance, but to my mental health. I was severely struggling and couldn't see a way out of all of the debt that had mounted up from a relationship breakdown, but StepChange helped me prioritise my debts, arranged a payment break and I'm now on the way to being debt free with a significantly smaller monthly payment with no huge interest costs. Reviewed on: 23rd May 2025

Excellent customer service and helpful information.

Excellent customer service and helpful information. Reviewed on: 23rd May 2025

They do not judge.

They do not judge you, they listen and I feel. I could move on with my life without the constant worry. Reviewed on: 23rd May 2025

Excellent communication, knowledgeable staff who sho...

Excellent communication, knowledgeable staff who show sympathy and compassion all whilst advising in a professional and accomplished manner. Reviewed on: 23rd May 2025

Don't delay, you won't be judged!

After the first time speaking to StepChange, it was an instant weight off my shoulders that had been overwhelming me for far too long. You think you'll never get out of the situation you're in, but after reviewing your situation and finances you see that light at the end instantly. Reviewed on: 23rd May 2025

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