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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They were there when no body else was.

They were there when no body else was. Reviewed on: 9th May 2026

At a time when I needed professional support and a w...

At a time when I needed professional support and a way to manage the debt I had, StepChange provided me a lifeline and way in which to not only get the debt paid off, but helped with the stresses of dealing with the banks that refused to give me any help at this point. Reviewed on: 9th May 2026

Always helpful and understanding,

Always helpful and understanding, Reviewed on: 9th May 2026

Stress Free

For years I was paying a dept management company to help me with my dept.. What I stupidly didn’t know was out of the £120 I was paying them they were taking nearly 50% for themselves, I was so angry with myself for realising this is what they do. I was on with one the companies I owes money to and told them about my and the management company looking after it, they told me about Stepchange, I phone them and as soon as I heard from the Stepchange’s employee he put me at ease right away, he help me setup my account and told me every penny I pay them goes towards paying off my debt. When think of the money I paid this management company I felt sick, I said to myself that’s the past forget about it so much stress has been taken away from me as soon as I started using Stepchange’s. Reviewed on: 9th May 2026

Brilliant Helpa

They halfed what I was paying every month. Made my life alot easier.w Reviewed on: 9th May 2026

Fantastic

Stepchange have been fantastic, they helped when it was needed the most, working out a plan & relieving the stress & worry. Reviewed on: 9th May 2026

Simple solution of our debt problem

Handled our debt problem rapidly simply and efficiently. Eventually stoped the harassment of persistent threatening mail and phone calls. Handled my wife’s death with sympathy and simplicity. Overall the best course of action it was possible to take. Reviewed on: 9th May 2026

Excellent, easy to follow steps and advice.

Excellent, easy to follow steps and advice. Reviewed on: 9th May 2026

I have received amazing debt advise and help to repa...

I have received amazing debt advise and help to repay debts Reviewed on: 9th May 2026

They put your mind at ease your not alone.

I was a shamed I got into the mess and they treated me with respect I can’t thank them enough. Reviewed on: 9th May 2026

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