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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Well if your looking at getting advice on your debts...

Well if your looking at getting advice on your debts I can not recommend Stepchange enough for there honest impartial advice and help working with creditors to find a suitable plan to help get things back on track. They also won’t charge for there service which really helps when your already in debt. If you are considering talking to them I say go for it. Reviewed on: 8th May 2026

I was In debt as my boyfriend passed away , so I had...

I was In debt as my boyfriend passed away , so I had to go get help stepchange saved my life , they put all my debts together , and they are so helpful and kind , they are very sincere and helped my sort out all debts , stopped all interest , and I feel better in myself now , as no stress , thank you so much , anyone who needs help just go to them they are amazing , x Reviewed on: 8th May 2026

Financial helpful service

Very helpful and understanding staff . Reviewed on: 8th May 2026

Contact via email was perfect, I didn't want to be...

Contact via email was perfect, I didn't want to be repeating myself over and over. Their messages are always reassuring. Thank you, isn't enough. Reviewed on: 8th May 2026

Stepchange Will Help You Become Debt Free Again

Step change have totally transformed our finances over the past ten years, helping us back to a position that we’re both comfortable dealing with money issues once more. Please done hesitate in contacting them, they’re so friendly and immediately put you at ease then work out a suitable plan to put all your debts to the back of your mind. We have seen our five figure sum of debt shrink to just three figures. If you want to get back on track, sleep more easily and be able to open and read letters once again, then contact them ASAP Reviewed on: 8th May 2026

Very professional helpful and efficient would recomm...

Very professional helpful and efficient would recommend Reviewed on: 8th May 2026

Dont be put off by the initial online forms.

Dont be put off by the initial online forms. It is the best thing I have done to help me with my debts. I do 1 monthly payment and stepchange do the rest. Reviewed on: 8th May 2026

An excellent organisation

Stepchange saved my life. They helped analyse my debts and budget, prepared a plan which they put to the debtors.They are sympathetic and not judgemental. Reviewed on: 8th May 2026

Staff very informative and helpful.

Staff very informative and helpful. Reviewed on: 8th May 2026

brilliant.

It’s a free service provided by an organisation and people who know how support anyone in debt. It has basically saved my mental health and quality of life. I will be debt free in 6 months and I can’t believe it. Thankyou StepChange you are life savers. Reviewed on: 8th May 2026

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