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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stress buster

They have a relatively straight forward process and are able to disentangle complex debts into a single sustainable repayment plan. Massive reduction in stress. Reviewed on: 31st May 2026

Absolute life saver.

Absolute life saver. Really helped me turn my life around Reviewed on: 31st May 2026

Excellent Helped me sort all my debts out and I was...

Excellent Helped me sort all my debts out and I was able to sleep at night knowing all my debts are going paid on time. Reviewed on: 31st May 2026

I had to use step change when I was financially abused.

I had to use step change when I was financially abused. Not only did they help me get my finances sorted, they also helped me get help from Victim Support. Reviewed on: 31st May 2026

I was in really bad debts situation and was paying a...

I was in really bad debts situation and was paying a company to deal with it and taking a good commission out of my monthly payment.when I found out about stepchange it was such a relieve all clear and full of advice.thank you for your help because it is not easy when your full of debts Reviewed on: 31st May 2026

StepChange has changed my life.

From my very first contact with the StepChange Debt Advice Service, I was treated with the utmost curtesy and respect and even though initially I was very nervous talking to someone about my financial problems, I was never made to feel that I was to blame for getting myself into financial difficulties and that I should have managed my finances better. The advisors have been so helpful and kind and I quickly felt at ease. They asked questions and offered solutions to my problems and worked out a repayment scheme to make it easier to repay my debts to my creditors. I can't recommend them enough to anyone who is struggling with debts and I thank them whole heartedly for their help and advice. Reviewed on: 31st May 2026

Amazing FREE advisors

The team really took my financial burden off my shoulders and gave me the best possible solution to manage my finances. Reviewed on: 31st May 2026

contacted StepChange and with in a short time a plan...

contacted StepChange and with in a short time a plan was put forward the team never judged very positive Reviewed on: 31st May 2026

It was a great start being on step change as there i...

It was a great start being on step change as there is no fee and it's easy and hassle free process as I had used online platform for my details. Reviewed on: 31st May 2026

Life now sorted

Once I had contacted Step Change I was able to feel more in control of my finances. They were very helpful and non judgemental. Everyone very pleasant to talk with. Reviewed on: 31st May 2026

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