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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18574 reviews)

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4.92

Based on 18,574 reviews, last reviewed 5th Jun 2026

185250% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Stepchange In the past, I faced challenges with my debts, and the interest kept increasing until I was recommended to contact StepChange. Since that time, my deb... Read more Reviewed on: 5th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18574)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

stepchange help me to take control back

stepchange as be helping me to get back on track and taking control of debts, i would recommend stepchange to all my friends and family Reviewed on: 29th May 2026

Helped me out when I needed it got all my debts in o...

Helped me out when I needed it got all my debts in one place and no more phone calls and harassment Reviewed on: 29th May 2026

very professional helpful when phoning in with a pr...

very professional helpful when phoning in with a problem Reviewed on: 29th May 2026

You’ve changed my life around thank you so much Step...

You’ve changed my life around thank you so much Stepchange. Reviewed on: 29th May 2026

Very professional and non-judgemental service.

Very professional and non-judgemental service. Easy to navigate online systems. Reviewed on: 29th May 2026

helped when I was in a very difficult situa...

You have helped when I was in a very difficult situation. I only wish I had approached you earlier you are always there to for help and advice re my debts and communication with my creditors. Reviewed on: 29th May 2026

Your life is important

It has good experience that your debt is not the worst Reviewed on: 29th May 2026

Always very understanding and have the knowledge and...

Always very understanding and have the knowledge and experience to guide you in the right direction. Reviewed on: 29th May 2026

when in fear of losing our home - i chose stepchange...

when in fear of losing our home - i chose stepchange ( recommended by CAB ) you have always been supportive , helpful and realistic. and calmed the financial storms brewing. Thank you Reviewed on: 29th May 2026

Very helpful service highly recommend

Very helpful service highly recommend Reviewed on: 29th May 2026

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