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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16765 reviews)

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4.95

Based on 16,765 reviews, last reviewed 14th May 2026

98550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step ahead of the rest. I have been with Stepchange now for some years and the whole experience has been excellent. I was in a very difficult situation yet just one call with... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16765)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Emost important is the be...excellent

most important is step change listen and give the best helps and advise , also they are available for any questions and help.during I have been with step change services has been excellent. And they have advise me the best way forward.thanks to the organisation and people who work there . Reviewed on: 9th June 2025

5 star financial support

Dealing with StepChange has always been very easy.Staff are friendly, easy to talk to, helpful and knowledgeable.They have provided me with invaluable support to help me deal with my financial difficulties. Reviewed on: 9th June 2025

So helpful and keeping me informed.

So helpful and keeping me informed.on how my finances are going. Reviewed on: 9th June 2025

A Huge Weight Lifted Thank You, StepChange!

I can’t thank StepChange enough for the incredible support they’ve given me. From the beginning, they were understanding, professional, and reassuring. They handled everything smoothly… from the paperwork to setting up a manageable payment plan and now everything is taken care of. The stress and worry I carried for so long have finally lifted…. I truly appreciate the way the team looks after people like me who are struggling with debt and don’t know where to turn. Their help has made a real difference in my life. Thank you so much, StepChange and your amazing team… you’ve given me peace of mind again… Reviewed on: 9th June 2025

The process is straightforward and has been immensel...

The process is straightforward and has been immensely beneficial to me. Reviewed on: 9th June 2025

Spoke to them with debt issues & found them easy to...

Spoke to them with debt issues & found them easy to talk to. A plan was set up without any problems. Everything has run smoothly. Would recommend. Reviewed on: 9th June 2025

Amazing service!

In what was an extremely stressful situation, StepChange made me feel at ease straight away and have been super helpful throughout the whole process and I would highly recommend them to anyone seeking helping with debt. Reviewed on: 9th June 2025

10/10 support and advice

Step change helped me when I could see no other way out of my debts during call the staff were calm and supportive and did not judge. The staff will give you advice on what is the best way for you to be debt free. Reviewed on: 9th June 2025

My experience was brilliant I was very worried about...

My experience was brilliant I was very worried about my situation but you really put me at ease which I was so grateful for Reviewed on: 9th June 2025

looking after

Stepchange look after me and my debts professionally and with understanding Reviewed on: 9th June 2025

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