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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

There is no shame in seeking a debt management plan

Stepchange helped us to acknowledge our debts without judgement and was instrumental in setting up a payment plan. They have helped and advised us on annual payment plans and contacted accounts on our behalf. They have been invaluable. Accessing account on line is easy, but they are only a phone call if needed. We are coming to the end of our plan and can finally look forward to peace of mind. There is no shame in admitting and accepting debt help, it can happen to anyone. It is certainly difficult at start as bank accounts had to change and no credit available for anything like phones, washing machines etc ; every penny is accounted for. But we persevered and educated ourselves with money along the way. Cannot recommend then highly enough. Reviewed on: 23rd May 2025

Non judgemental and solution focused

Polite, engaging, compassionate and empathetic staff. Sympathetic to people’s circumstances and very professional. I no longer feel like I’m drowning and can swim again. It all felt too much - the service is invaluable in this cost of living crisis! Reviewed on: 23rd May 2025

I was as many people are in a very bad way with dept.

I was as many people are in a very bad way with dept. Every month struggling to just pay the interest. Once I went to stepChange which was a very easy to do online you feel massive relief. Reviewed on: 23rd May 2025

Lost my business in 2018 covid etc step change helpe...

Lost my business in 2018 covid etc step change helped me as it was on credit cards they give you peace of mind 10 out of ten Reviewed on: 23rd May 2025

Been a great help during a difficult time

Been a great help during a difficult time Reviewed on: 23rd May 2025

Fantastically helpful.

Fantastically helpful. The man that u spoke to initially was really helpful, explained my options in detail and didn’t make me feel silly for my situation. Reviewed on: 23rd May 2025

Stepchange are amazing.

Stepchange are amazing. Cannot recommend highly enough. No judgement, just straight upfront advise and assistance. Reviewed on: 23rd May 2025

Financial support

They have helped me get back on my feet and advise me when I have doubts. Reviewed on: 23rd May 2025

Secured my financial future, saved me and my marriage.

Secured my financial future, saved me and my marriage. Reviewed on: 23rd May 2025

Very helpful and friendly.

Very helpful and friendly. Help with all my questions. On phone or email. Reviewed on: 23rd May 2025

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