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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Having planned our future my wife fell ill with leuk...

Having planned our future my wife fell ill with leukaemia and was diagnosed terminal they finished her at work after 12 months illness so we used our credit cards with zero interest rate on a temp basis as she was entitled to lifetime disability allowence so we had planned to pay the cards off . The then conservative govmt under Cameron moved the goalposts and despite her having a successful bone marrow transplant they removed her lifetime allowance even though she was left with damaged lungs etc and told by the hospital not to work. Also the full amount of my pension fund was due to be made drawdown accessible as it is for anyone these days but the government did a u turn without consultation and my fund is still in an annuity and not accessible due to our ages. This completely threw our finances into chaos and left us with credit card debts and rising interest rates. This is when my wife started looking for help and found Stepchange. It changed course back from stress and worry as we had no spare money at all and struggling to pay the cards as well as mortgage etc I felt embarrassed as we had worked hard since 16 years old and always paid cards HP etc back never owing anything. We both had good well paid secure jobs and then life happens thankfully my wife was one of the only survivors at the time of this terrible illness and the added pressure of finances made life stressed and hard. It also hurts and is offensive to be called the baby boomers of the 70s as we didn’t spend on takeaways coffees phones holidays abroad etc etc and put all our money into our home. On top to be treated disgustingly and our pensions discriminated due to our age is scandalous and has never been reverted to be accessible as pensions are today. Stepchange and the NHS have been and still are our lifeline not the government. They are both wonderful helpful caring and we can’t thank them enough. I would wholeheartedly advise going to them for advice as they can and do save lives in different ways. Reviewed on: 8th May 2026

I was in a dark place, I was in a lot of debt but ma...

I was in a dark place, I was in a lot of debt but made every payment each month. But never had anything left over and was often increasing debt to pay some bills using a credit card which wasn't sustainable. When I contacted stepchange there was no judgement and they supported me throughout the whole process and now I pay a more affordable monthly payment, ensuring that all my bills will be cleared. Stepchange go through different options but based on your finances recommend the best option for you. Reviewed on: 8th May 2026

Step change not only changed my life. But saved it

Step change changed my life. I was struggling with debt I had been left with after my husband left. Absolutely amazing. Saved my life. Reviewed on: 8th May 2026

Debt management

They have helped me to take a breath and stop worrying about letters coming through the door..they are the most helpful people in what they do.i would be in such a different place mentally if it wasn't for these guys..any problems don't hesitate to get in touch with them.Best decision I made... Reviewed on: 8th May 2026

Help with money worries

Step Change helped me in time when I had money worried and did not know what to do. They set up a payment plan for me and I'm currently repaying my debt. Reviewed on: 8th May 2026

StepChange has guided and supported us from despair...

StepChange has guided and supported us from despair to reassurance to optimism. We would not have stayed the course without their kindness, advice and professionalism. Reviewed on: 8th May 2026

They have really been supporting and help me to get...

They have really been supporting and help me to get out of debt and my life back on track Reviewed on: 8th May 2026

Stepchange is a lifeline when you need help

If it wasn't for Stepchange I don't know where I'd be now. They were a lifeline when I was in dire straits and remain so. They listen and provide much needed advice. I cannot fault them and wouldn't hesitate recommending them to others. Filing your information on the Stepchange portal is straightforward. Reviewed on: 8th May 2026

The discussion was very detailed and thorough, not f...

The discussion was very detailed and thorough, not feeling rushed at all. Various options were presented, and the most suitable solution was provided with realistic timelines for completion. Reviewed on: 8th May 2026

thank you

great advice,help and support with my debt problem,and finances,i went from worrying about my future to being at ease,would advise anyone with debt problems to contact stepchange. Reviewed on: 8th May 2026

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