Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Took the worry away

I was worried who was knocking on my door for money or how I was going to live but step change helped took the worry away best thing I ever did was ring them now I know il be debt free in 2 yrs time. Reviewed on: 23rd May 2025

Step change saved my life, literally!

Step change helped me out of a black hole, I did not know what to do but they helped me every step of the way, I called them up and a week later I was on a DMP and my debits were under control, I could breat again. Reviewed on: 23rd May 2025

Life saver, was totally overwhelmed with debt which...

Life saver, was totally overwhelmed with debt which started to affect our health. I would definitely recommend Step Change, best thing we did. Now we are well on our way to being debt free. Reviewed on: 23rd May 2025

Very helpful and very good at there service deliveri...

Very helpful and very good at there service delivering, Informative ,honest and detailed in what they do. GREAT GREAT GREAT thank you. Reviewed on: 23rd May 2025

Amazing.

Amazing. Took so much pressure off me when in a difficult situation. Very understanding and helpful and I am managing to pay off all the debt with StepChange help. Reviewed on: 23rd May 2025

Couldn't as for more help

Stepchange helped me at a very difficult time. There professionalism with dealing with a number of creditors helped me so I could finally look forward and sleep at night. Reviewed on: 23rd May 2025

The day I called I was literally crying with worry b...

The day I called I was literally crying with worry because of the stress of the cost of living and managing everything. The woman I spoke to was so lovely, patient and explained everything to me. Best decision I made Reviewed on: 23rd May 2025

Excellent service

I was struggling with nearly £18000 of debt but in 2022 stepchange started to manage my debts for me and now I only have a year left of payments to be debt free. It’s all managed online and free of charge . It’s an excellent service Reviewed on: 23rd May 2025

Great people to have in your corner

Very thorough financial review and affordability checks that leads to a smooth management of debt payments to creditors. Known and recognised by all financial institutions so it provides valuable assurance when talking to creditors at a stressful time. Reviewed on: 23rd May 2025

Removed the burden

Removed the burden and took away the financial stress strain and insecurity Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 1.67 from 3 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub