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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very helpful and understanding staff members.

Very helpful and understanding staff members. Easy to talk and deal with Reviewed on: 7th May 2026

I was so scared and stressed, and their approach and...

I was so scared and stressed, and their approach and clarity helped me move forward and get a plan to manage my debt. Professional, clear communication, I can’t tell you how it has helped me - grateful to them all. Reviewed on: 7th May 2026

Thank you

Thank you. Very helpful and helped reducing stress Reviewed on: 7th May 2026

I could not survive dealing with my creditors both f...

I could not survive dealing with my creditors both financially and mentally. Their professional approach and making an affordable arrangement is what one need when pressure excel. Moreover, since Stepchange plays a vital role to be fair to both parties, it create a trust between creditors and debtors. I highly recommend the service to all who are looking to gradually pay their debts in a timely manner. Reviewed on: 7th May 2026

Since I have been with StepChange the advisors are v...

Since I have been with StepChange the advisors are very friendly, helpful, professional and well mannered they they understands how to deal with queries and to give the best advice of help to the customer. Reviewed on: 7th May 2026

Excellent Service

Excellent advice given and very helpful Always very knowledgable Reviewed on: 7th May 2026

Excellent advise and courteous service.

Excellent advise and courteous service. Reviewed on: 7th May 2026

After being over 20k in debt a quick 45 minute call...

After being over 20k in debt a quick 45 minute call to step change they where so kind and understanding not once did they judge me for being so much in debt,after taken a few details they give me a affordable debt management plan and now after a 5 year plan I am nearly debt free ,I cannot thank stepchange enough,what a excellent service,so if your struggling with debt please pick up the phone and call them you will not regret it Reviewed on: 7th May 2026

Fantastic!!

They have lofted a massive weight from around my neck im so grateful and have control back in my finances Reviewed on: 7th May 2026

Not neurodivergent friendly and poor communication w...

Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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