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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

From my first anxious days of dept...

From my first anxious days of finding myself in dept, Stepchange gave me the hope and confidence that i could survie and pyback my debt. After almost 2 years i have made steady progress, without any hitches at all, to maintain affordable payments. i now plan my monthly spending very carefully, a habit well worth developing for all of us Be brave and honest, help is there.. Reviewed on: 7th May 2026

Could not recommend them more!

I was told about Stepchange from my bank after I was struggling to make repayments. They were so helpful from the start and I feel like I have much more control over my finances. Reviewed on: 7th May 2026

Just the help I need

I was in a terrible mess and couldn't see how i was ever going to get out of it. Constant stress and barely and money for food. I turned to Step change and they changed everything for me. I now have an end in sight. Reviewed on: 7th May 2026

Very good experience, helpful, I felt very comfortab...

Very good experience, helpful, I felt very comfortable talking about my hard financial situation. I would strongly recommend step change. Amazing. Reviewed on: 7th May 2026

I am now near debt free, working with Stepchange ent...

I am now near debt free, working with Stepchange entirely throughout.Their prompts to review my Plan were Friendly & informative, allowing me to adjust my payments with affordability! There was never harassment or worry, with monthly Statements available to guide me & assured me that my Plan was Working ! Reviewed on: 7th May 2026

Debts don't have to be a Burden with Stepchsnges Help

Since I got in touch with Stepchange over my debts. I got to a stage i would berry my head in the sand hoping for it to go away. But it doesn't, then someone told me about Stepchange. They went through sll my debts and we set up a standing order with them and they do all the sorting out for me. I've never looked back since and I feel more comfortable now knowing I'm paying my debts off gradually with Stepchanges help. Reviewed on: 7th May 2026

Less worried

From sleepness nights to actually feeling like im control with the perfect help from all at Step Change. No judgement just simple helpful advice and support Reviewed on: 7th May 2026

free from Anxiety.

I was drowning in debt, I didn’t know what to do. I remember something called StepChange and got in touch right away. I can now breathe and am free of Anxiety and sleepless nights. Thanks to StepChange. Catherine. Reviewed on: 7th May 2026

StepChange have helped me enormously they have my li...

StepChange have helped me enormously they have my life back which it was possible within their guidance and support. I no longer have to worry because I was in a great deal of stress trying to budget my finances and I’m keeping on track to paying my debt off. Thank you so much StepChange Reviewed on: 7th May 2026

They’ve been amazing I was under so much stress the...

They’ve been amazing I was under so much stress the experience with them has been amazing they are so helpful with any concerns you have. Reviewed on: 7th May 2026

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