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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Was a bit overwhelmed with my debt problem,but they...

Was a bit overwhelmed with my debt problem,but they talked me through it and sorted it out ,also get regular reviews to see if all ok ,also easy to get in contact with if anything changes. Reviewed on: 23rd May 2025

Help me to know how to spend my money.

Help me to know how to spend my money. Reviewed on: 23rd May 2025

Extremely happy with stepchange

Extremely happy with the customer experience I’ve received, especially with Andy over the phone who helped explain a situation I needed advice on. Reviewed on: 23rd May 2025

Just very helpful and understanding realistic.

Just very helpful and understanding realistic. A burden off. Easy to make changes and adapt plan if situation changes. There is a light at tge end of the tunnel. Every adviser listened and were understanding. Not rushed. Reviewed on: 23rd May 2025

They can help

Only light I seen was when spoken with step changes regarding my debts. Reviewed on: 23rd May 2025

Great help!

Great help! I did not know about this service, and oh my! They truly saved me when I needed the most. I cannot thank them enough! Reviewed on: 23rd May 2025

You helped me to breathe again, .

You helped me to breathe again, wrapped me in a comforting blanket. Handled my case excellently. I would definately recommend you to anyone. Reviewed on: 23rd May 2025

Lifesaver!

Very supportive staff explained my options and I was able to agree an affordable payment plan. Reviewed on: 23rd May 2025

They really helped me

I'd been ignoring my financial mess for years and finally contacted Step Change in January. They were very helpful and easy to speak to. If I hadn't contacted them I'd be in an even bigger mess but instead things are on track and I'll be debt free in the years to come Reviewed on: 23rd May 2025

Managing my account is easy and updating my income a...

Managing my account is easy and updating my income and expenditure is great. Reviewed on: 23rd May 2025

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