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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very helpfull when I needed it i would recommend st...

Very helpfull when I needed it i would recommend stepchange to anyone who needed at anytime Reviewed on: 7th May 2026

I cannot praise StepChange enough.

I cannot praise StepChange enough. Very empathetic staff -excellent Reviewed on: 7th May 2026

they helped me when i needed help most to get my fin...

they helped me when i needed help most to get my finances back in order Reviewed on: 7th May 2026

They are the best

They helped me so much to get myself out of debt and I can now see through the nightmare Reviewed on: 7th May 2026

Manage my account

Excellent service. Good customer service Reviewed on: 7th May 2026

Excellent in giving advice and support regarding mon...

Excellent in giving advice and support regarding money issues. Customer Service has been excellent and someone is always on hand if needed. Reviewed on: 7th May 2026

Stepchange helped

Stepchange helped me through a very bad time in my life and negotiated with my creditors to drop interest charges so that I could pay off my depts. Reviewed on: 7th May 2026

All interactions with stepchange have been positive.

All interactions with stepchange have been positive. Advisors are invariably empathetic, knowledgeable, and helpful. This was especially in the beginning when accepting the need for a debt management plan was difficult . The reduced the fear and anxiety of dealing with with creditors and were unjudgemental. Reviewed on: 7th May 2026

Absolute God send

Honestly I would be a nervous wreck if it weren't for Stepchange ! From day one they have made things simple and you don't have to talk to anyone if you wish not to it's all done online through your DMP (debt management plan ) you can add or change debts that have come through the letter box that you had forgot about and once you have paid one debt off they let you know . You can access you plan at anytime but if you are in financial hardship and are stressed about the next steps then please don't hesitate to start the ball rolling with Stepchange , you have not got to feel your a failure , do it today and start to feel free again . 10/10 5 stars Reviewed on: 7th May 2026

Step Change make a stressful event easier to navigate.

Step Change make a stressful event easier to navigate. Reviewed on: 7th May 2026

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