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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very friendly and helpful stafff

Very friendly and helpful stafff Reviewed on: 7th May 2026

Fantastic experience very helpful and put my mind at...

Fantastic experience very helpful and put my mind at ease Reviewed on: 7th May 2026

Step Change helped me out of a financial crisis

Step Change helped me out of a really worrying financial predicament of which I am almost clear! Reviewed on: 7th May 2026

A very caring service, with a light touch.

I have been helped by Stepchange through a difficult financial period, which is not over yet. Their service and their care is first class. Reviewed on: 7th May 2026

Understanding

Everyone is so kind and understanding when on the telephone. The website is easy to use Reviewed on: 7th May 2026

I have found stepchange very helpful and very unders...

I have found stepchange very helpful and very understanding Reviewed on: 7th May 2026

Really Helpful

I had just got out of a relationship and had credit cards taken out in my name Step-change made it easy and comfortable to start to tackle the debt and pay at a pace that worked for me. They afforded me a level of protection against the debt companies so its easier to get things sorted with extra pressure. Overall a great service. Reviewed on: 7th May 2026

They save my life

When I was lowest poin of my life step change they save me without hesitation, and 8 can not thank enough. Reviewed on: 7th May 2026

Amazing organisation with amazing people

Stepchange have just been a lifeline for me. As someone who feels it’s a moral responsibility to repay debts I owe, I’ve gone down the Debt Management Plan route. Stepchange could not have been better in setting this up. Their staff are empathetic and kind. I actually want to work for Stepchange one day so I can pay it forward! Reviewed on: 7th May 2026

Been very helpful.

Been very helpful. Put your mind at ease. They help you with all creditor's and make it a better experiece. It is never easy to have debt but helped me throught the journey of it. Reviewed on: 7th May 2026

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