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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange have been very helpful in all stages of m...

Stepchange have been very helpful in all stages of my debt plan Reviewed on: 7th May 2026

All staff are polite, friendly and helpful.

All staff are polite, friendly and helpful. Reviewed on: 7th May 2026

Phones are difficult to make contact.

Good except for adding or removing things. It always has to be made by phone, but the phones are always busy. I would like to make changes online and verification could be done by text to lighten the phone load. Reviewed on: 7th May 2026

Does Exactly What You Need.

Helped me transform nightmare into manageable situation. One of the most important things for me was that they are totally non-judgemental. Communication excellent not endless but always if there was any change. Really felt that the advisor was on my side. Don't doubt take that step. Reviewed on: 7th May 2026

I have been working with Step change for nearly 2 ye...

I have been working with Step change for nearly 2 years and they have made it possible to sleep at night without constantly worrying about money matters Reviewed on: 7th May 2026

Stepchange has changed my life!

Stepchange has been a huge relief in my life being able to pay off debts. No unwanted letters being delivered by creditors. Just being able to breathe again. Reviewed on: 7th May 2026

Annual review of my Income and Expenditure enables...

Annual review of my Income and Expenditure enables my Advisors to match my plan to my financial situation to reduce stress, pressure and depression. Reviewed on: 7th May 2026

Stepchange has been amazing for me over the years ve...

Stepchange has been amazing for me over the years very helpful and understanding Reviewed on: 7th May 2026

Very helpful re my debts and great customer service...

Very helpful re my debts and great customer service too. Great advice as to how they can help you come to a plan suitable for you. Highly recommended Reviewed on: 7th May 2026

Life saver

My marriage split up and I was left In a lot of debt, everyone I have spoken to has been so helpful and never judged me, I’ve been paying for 6 years and I have 1 more to go then I am done, can thank step change enough for what you have done Reviewed on: 7th May 2026

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