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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Kind caring non judgemental

I got into debt through my own stupidity they have been kind,helpful and they listen Reviewed on: 7th May 2026

Got me out a pickle,,,,,,,,,,,,,,,,,,,,,,,,,,

Got me out a pickle Reviewed on: 7th May 2026

Digging myself out of a hole

Stepchange have taken the worry out of my debts and provided me with a Payback amount I can manage, which I can ask to adjust as time goes on. They supported me in facing the challenge without being judgemental. Reviewed on: 7th May 2026

Debt relief , good service

They help me for debt relief , good customer services. Reviewed on: 7th May 2026

StepChange gives me peace of mind!

I have been with StepChange for many years. I experienced nothing but professional service. The advisors are incredibly knowledgeable, full of empathy and understanding, and they listened patiently and carefully. They always wanted to find the best solution for me. Reviewed on: 7th May 2026

Take that one step.......

I would advise anyone to call Stepchange as they really do listen, they advise according to your circumstances and give you all the facts. This really is free advice and during my time being supported by them has made me more aware of the pitfuls of how easy it is to get into debt but also really help me to manage my money alot better. Give them a go they don't judge!! Reviewed on: 7th May 2026

Helped me to say we’ve got this!

Helped me to say we’ve got this!!!! Reviewed on: 7th May 2026

Helping hand

Was in financial difficulty and stephanotis were there for me all the way through. Reviewed on: 7th May 2026

StepChange are the best.

StepChange are a life saver,they go above and beyond my expectations,very professional and always willing to help with any questions whatsoever. Reviewed on: 7th May 2026

StepChange have been a massive help

Before using StepChange, I would spend every month blindly worrying about repayments. Spiralling into panic and crippling anxiety. StepChange have helped give me the confidence to take control of my finances and focus my repayment efforts. Reviewed on: 7th May 2026

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