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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Under therapy and have stage 4 cancer treatment so c...

Under therapy and have stage 4 cancer treatment so cognitive function dur to treatments and medicine ruined my financial status however stepchange took a load off my mind and I continue to pay monthly as in and out of hospital regularly so 10/10 Reviewed on: 30th May 2026

Helpful, understanding and supportive agents, put my...

Helpful, understanding and supportive agents, put my mind at ease and stopped the worrying of debt . Compassionate and helpful, very knowledgable of products available to clients, been with the charity for a while now and almost completed my plan , can’t thank the team enough Reviewed on: 30th May 2026

Have always helped when I've called.

Have always helped when I've called.Taken a massive weight of my shoulders with my outstanding debts Reviewed on: 29th May 2026

I was having a nervous breakdown with all the debts...

I was having a nervous breakdown with all the debts i had until i found Step Change. They have been a blessing and have taken all the stress and heartache i was experiencing. They have been a Godsend. Reviewed on: 29th May 2026

I have always had help with my issue and excellent s...

I have always had help with my issue and excellent service from stepchange Reviewed on: 29th May 2026

Contacting StepChange.

When contacting StepChange I’ve personally found them understanding, non judgmental, actually caring, constructive and proactive. They will talk you through the stages to deal with your debt and advise the best solutions. I feel it’s a brilliant serve. Reviewed on: 29th May 2026

Step change has been very useful.

Step change has been very useful to me. They help with solutions you don't even know exist and they give all available options ensuring you make informed choices in how you deal with your debt issue. Step change are also always available to offer support at any stage of your journey and are always solution focused. Reviewed on: 29th May 2026

They were nothing but helpful and most importantly n...

They were nothing but helpful and most importantly non-judgmental!!! Helped me every step of the way, definitely recommend! Reviewed on: 29th May 2026

From day one of getting in touch with stepchange, th...

From day one of getting in touch with stepchange, they helped me out of a bad situation and showed there was light at the end of the tunnel and helped me turn things around. Reviewed on: 29th May 2026

Working hours cut.

My hours were cut from full time to a few hours a week. I was really worried about paying my credit cards. I got in touch with StepChange who were amazing and very helpful which took a lot of my stress away. I am so thankful to step change and look forward to being debt free. Reviewed on: 29th May 2026

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