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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Step change have changed my life the team are suppor...

Step change have changed my life the team are supportive in every possible ,way go above and beyond ,they really did save me thank you to everyone at step change Reviewed on: 6th May 2026

StepChange took such a huge weight off my shoulders.

StepChange took such a huge weight off my shoulders. From the very start they were kind, understanding and never made me feel judged or embarrassed. They made a stressful situation feel manageable again and gave me real peace of mind. I honestly can’t recommend them enough. Reviewed on: 6th May 2026

Highly recommended

Process a very smooth, took a bit long to setup but now I am stressfree again and so happy Reviewed on: 6th May 2026

I because massively in debt through no fault of my own.

I because massively in debt through no fault of my own.. My son is a drug & gambling addict & constantly lied about needing money & took mine.. I owed a fortune in credit cards & couldn't keep up the repayments.. I was embarrassed & upset & making that 1st call to Step change was nerve wracking..however I shouldn't have worried.. the agent i spoke to was brilliant, they listened with empathy & assured me everything would be ok Reviewed on: 6th May 2026

Step change changed my life.

Step change changed my life. I thought I was never going to be able to repay my debts. But now I will be debt free in 2 years. All thanks to the helpful, understanding and knowledgeable staff step change. Reviewed on: 6th May 2026

Told me to contact pensions as i wasnt getting what...

Told me to contact pensions as i wasnt getting what i was entitled to.. They then sorted a plan for that i can manage Reviewed on: 6th May 2026

I had very serious debt problems step change helped...

I had very serious debt problems step change helped me work a plan to reduce my debt bye working out a plan which I could afford to pay Reviewed on: 6th May 2026

Just 1 call and my life changed.

Just 1 call and my life changed..friendly helpful ppl ..very easy to navigate and get sorted Reviewed on: 6th May 2026

So many people suffer and worry thinking each month...

So many people suffer and worry thinking each month brings more worry. Each month individuals are embarrassed, feel alone of how they will cope.To seek advice from stepchange shows you a plan to allow you to have a life rather than making yourself ill and just existing. Life is too short so when you need help remember reaching out and seeking advice like myself and many others has no shame. Reviewed on: 6th May 2026

StepChange have been fantastic.

StepChange have been fantastic. I was in a really bad place not knowing what to do I had so much debt I couldn’t sleep. I was given StepChange number by a creditor and I rang. The advisor was fantastic and didn’t judge me just put my mind at ease and I have never looked back. Slowly my life is getting back on track. Reviewed on: 6th May 2026

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