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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step change changed my life.

Step change changed my life. I thought I was never going to be able to repay my debts. But now I will be debt free in 2 years. All thanks to the helpful, understanding and knowledgeable staff step change. Reviewed on: 6th May 2026

Told me to contact pensions as i wasnt getting what...

Told me to contact pensions as i wasnt getting what i was entitled to.. They then sorted a plan for that i can manage Reviewed on: 6th May 2026

I had very serious debt problems step change helped...

I had very serious debt problems step change helped me work a plan to reduce my debt bye working out a plan which I could afford to pay Reviewed on: 6th May 2026

Just 1 call and my life changed.

Just 1 call and my life changed..friendly helpful ppl ..very easy to navigate and get sorted Reviewed on: 6th May 2026

So many people suffer and worry thinking each month...

So many people suffer and worry thinking each month brings more worry. Each month individuals are embarrassed, feel alone of how they will cope.To seek advice from stepchange shows you a plan to allow you to have a life rather than making yourself ill and just existing. Life is too short so when you need help remember reaching out and seeking advice like myself and many others has no shame. Reviewed on: 6th May 2026

StepChange have been fantastic.

StepChange have been fantastic. I was in a really bad place not knowing what to do I had so much debt I couldn’t sleep. I was given StepChange number by a creditor and I rang. The advisor was fantastic and didn’t judge me just put my mind at ease and I have never looked back. Slowly my life is getting back on track. Reviewed on: 6th May 2026

StepChange has given a mental peace to struggle to c...

StepChange has given a mental peace to struggle to come back to the normal financial situation. Reviewed on: 6th May 2026

Best thing I ever did was contact StepChange, sympat...

Best thing I ever did was contact StepChange, sympathetic and supportive. Put a manageable plan together and it was a massive weight lifted. THANK YOU! Definitely recommend, don’t wait…you won’t regret it. Reviewed on: 6th May 2026

Good service

It’s been peaceful of mind for me since I have signed on with Stepchange , reasonable service and good communication with the team with understanding of my situation and being considerate Reviewed on: 6th May 2026

They have literally saved my sanity.

They have literally saved my sanity. Reviewed on: 6th May 2026

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