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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Peace of mind company. .very scared of how l w...

I was very down, confused and very scared of how l will settle my debt which l have had depression and with the skills , knowledge and professionalism of step change assistance,, l now have a relaxed mindset and hoping to get better and settle my debt which L. Marvelous staff . Kudos! Reviewed on: 6th May 2026

I have been with Step Change for some time, my debts...

I have been with Step Change for some time, my debts were quite overwhelming but they helped me throughout and I can now see a debt free future! Reviewed on: 6th May 2026

They took the pressure and worry out of the situatio...

They took the pressure and worry out of the situation and made me feel alive again. Reviewed on: 6th May 2026

Step change gave me the chance to see the wood for t...

Step change gave me the chance to see the wood for the trees! To be a more present father for my kids and not just worrying about the next bill! Reviewed on: 6th May 2026

Great advice and help

From the start I was helped not only financially by taking control but also emotionally because I felt no longer alone facing debts I was so worried about managing. Reviewed on: 6th May 2026

Best advice

Step change have saved me amazing service & advice best decision I made contacting these Reviewed on: 6th May 2026

Sleep soundly

After speaking to Stepchange who sorted out my finances I was actually able to get goodnight sleeps. Reviewed on: 6th May 2026

I lost all Hope until I found stepchange

I was in a hole. I lost hope but one call changed all that and Stepchange not only calmed my anxious feelings but guided me through everything. I now have less than a year to go until I’m debt free and it’s all thanks to stepchange Reviewed on: 6th May 2026

I know each month my debts are been paid

I know each month my debts are been paid Reviewed on: 6th May 2026

I consolidated my debts after a terrible experience...

I consolidated my debts after a terrible experience and now have a single monthly payment. My only issue is about continuing engagement with late penalty fees and interest charges in terms of how I can work alongside StepChange to help reduce that Reviewed on: 6th May 2026

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