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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Financial crisis help

I was feeling completely out of control with my finances and StepChange helped me without me feeling judged or stupid and took so much weight off my shoulders. Reviewed on: 23rd May 2025

Really friendly and professional staff, always tryin...

Really friendly and professional staff, always trying to support me Reviewed on: 23rd May 2025

8 characters long

My experience is mine and mine alone Reviewed on: 23rd May 2025

great service

brilliant and stress free,the staff are very helpfull Reviewed on: 23rd May 2025

We are getting there

We were in quite a serious amount of debt but seeing that total fall month in month has given us such comfort and although we have a way to go there is light at the end of the tunnel Reviewed on: 23rd May 2025

I was very nervous to get in contact with step chang...

I was very nervous to get in contact with step change but it couldn't have been easier as the lady who helped me put me st ease so glad I did it took 5years but I'm proud to say I'm now debt free thanks to step change Reviewed on: 23rd May 2025

Took all stress of contacticting debts away from me...

Took all stress of contacticting debts away from me with a fair repayment plan to get debt free Reviewed on: 23rd May 2025

Great experience

They were polite, caring and understanding. There deserved their weight in gold. Reviewed on: 23rd May 2025

I had a lot of financial problems, cause me anxiety...

I had a lot of financial problems, cause me anxiety and depression and StepChange help lift some of the burden. Reviewed on: 23rd May 2025

I was victim of Domestic abuse

I was victim of DA and left in financial difficulty which can impact my career. Stepchange were amazing in sorting out my finances at an affordable monthly payment and this was supported by my work place also meaning that as a single parent I could continue to live in the family home and provide for my children without money stresses or fear of losing my home or job. Reviewed on: 23rd May 2025

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