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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Really helpful when needed the best decision I made

Really helpful when needed the best decision I made Reviewed on: 6th May 2026

From the first contact I was never judged.

From the first contact I was never judged. Very helpful and understanding people. Everything is explained so you understand your options! Reviewed on: 6th May 2026

Amazing experience- 100% recommend

Amazing customer care team, helped me when I was in a bad place but now being able to find the best budget for me I’ve been able to be debt free Reviewed on: 6th May 2026

Debt Advice

Valuable assistance was provided from my first phone call and with each subsequent contact Reviewed on: 6th May 2026

Excellent.

Excellent. Easy & honest to use. Fair. You know what your paying for Reviewed on: 6th May 2026

Very good team

I was in a no way out and letters turning up 3/4 times a week. Stepchange were absolutely amazing - even when I missed a payment they talked me through the process and were very understanding and positive. If you're struggling I genuinely recommend these guys , I haven't heard from a creditor in years and having my interest frozen and my life is calmer Reviewed on: 6th May 2026

I have had the best help and the most friendly help...

I have had the best help and the most friendly help in all aspects, plus they always keep me updated with monthly statements and status Reviewed on: 6th May 2026

Turn my life around , really helpful advice , profes...

Turn my life around , really helpful advice , professional service Reviewed on: 6th May 2026

Ever since I have been with stepchange I have no wor...

Ever since I have been with stepchange I have no worries. Reviewed on: 6th May 2026

Fantastic

Excellent help for organising your money and debts. I wish I had discovered Step Change a lot sooner. Reviewed on: 6th May 2026

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