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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changing experience,I Was going through a very...

Life changing experience,I Was going through a very difficult situation with my finance, sleepless nights on top a nights,working but just to pay my debt nothing left after pay day,then my wife told me about stepschange, I'll never heard of them,stepschange make BIG difference words can't explain, Reviewed on: 23rd May 2025

Flawless experience

Everyone that I spoke to was so kind. It helped me gain perspective quickly and release the shame that I had surrounding my debt. The advice that I received took into account my needs at no point did I feel pressurised into making a decision. When i did decide that setting up a DMP was the right solution for me. StepChange was so swift in setting this up for me. The service I received is utterly flawless. Thank you I am very grateful Reviewed on: 23rd May 2025

Stepchange was recommended to me by a family member.

Stepchange was recommended to me by a family member. My Debt was very overwhelming, and my wages just weren’t stretching far enough. I was a little worried about taking this step,i believed I got myself into the debt and I had to get myself out of it. i felt I was cheating by going down this route, but Im so glad I applied to stepchange. A weigh has been lifted, it was easy and quick to set up, I’m making affordable payments after completing a budget and it’s reviewed every year. Have access to an online account where I can view statements,debt balances and budget Reviewed on: 23rd May 2025

I just started

I just signed tbe agreement and I'm on tbe way debt free life. At this moment is okay. Reviewed on: 23rd May 2025

Very experienced and nice people

Very experienced and nice people Reviewed on: 23rd May 2025

Such a relief

I contacted Stepchange after really struggling with debts due to a relationship breakdown. It was such a relief to speak to someone and admit I was struggling. They were so kind, didn't judge and helped me work out what I could afford to pay each month. I make one payment a month to Stepchange and they split it between my debts. I no longer dread opening my post when it arrives as they contacted the companies and set up the arrangement. Fantastic service. Reviewed on: 23rd May 2025

StepChange have been excellent, incredible free serv...

StepChange have been excellent, incredible free service. Couldn't rate them more highly. Reviewed on: 23rd May 2025

If I have a problem or something like that I tell u...

If I have a problem or something like that I tell use and use r very helpful &understanding I can't fault your service Reviewed on: 23rd May 2025

Thank You

I found myself in serious financial difficulties to the point of depression Step Change helped me through it with kindness understanding & away out of my predicament. Reviewed on: 23rd May 2025

Easy, friendly, life changing.

Easy, friendly, life changing. They help and don’t judge Reviewed on: 23rd May 2025

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