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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I'm new to step change and it's helped me a lot to c...

I'm new to step change and it's helped me a lot to cope with my situation Reviewed on: 29th May 2026

I was worried about contacting stepchang but the sta...

I was worried about contacting stepchang but the staff were friendly and helpful and put me at ease. Reviewed on: 29th May 2026

Got into debt and felt very down.

Got into debt and felt very down. Stepchange helped me and now I can cope Reviewed on: 29th May 2026

I wouldn’t have known what to do without their help

I wouldn’t have known what to do without their help Reviewed on: 29th May 2026

Brilliant advice and helpful

O glad I went here. Understanding, non judgemental and worked with u on the budget form. I would recommend these guys 10000% Reviewed on: 29th May 2026

Positive Step Up

Very Good Service and a relief that all debts are being managed well there. Reviewed on: 29th May 2026

I was over my head in debt I contacted StepChange th...

I was over my head in debt I contacted StepChange they helped me contacted the people I owed money to, and sorted out payments that I could afford Reviewed on: 29th May 2026

From the beginning I felt listened to.

From the beginning I felt listened to. & understood. I never felt judged or intimidated. I was given sound advice & helped with setting up my budget plan Brilliant service Reviewed on: 29th May 2026

Stepchange are reliable and helpful

Overall very good service and ever so helpful. All staff are thoroughly experienced and knowledgeable in the field of Debt Management Reviewed on: 29th May 2026

Stepchange have been very supportive and always unde...

Stepchange have been very supportive and always understanding and kind. They've helped me find solutions and I now can relax a little knowing everything is taken care of. Reviewed on: 29th May 2026

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