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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

If you need help, do it

There’s no other service you should turn to in the uk Reviewed on: 6th May 2026

l good advising team.

helpfull good advising very understanding and supporting team Reviewed on: 6th May 2026

Excellent charity!

I was directed to StepChange after struggling financially, I wasn't really expecting much as I wasn't sure what they could do to help, however I was pleasantly surprised to hear they were able to get in touch with all of my creditors themselves, arrange payments with them without having to involve me at all, it took a massive strain off of me and has helped me save a little bit of money monthly ongoing. Reviewed on: 6th May 2026

Always had good advice and support when I needed it.

Always had good advice and support when I needed it. Reviewed on: 6th May 2026

I have a big debt , step change put me at ease and m...

I have a big debt , step change put me at ease and made me feel safe again Reviewed on: 6th May 2026

Brilliant

Excellent customer service and extremely helpful Reviewed on: 6th May 2026

Brilliant and very helpful and understanding

Brilliant and very helpful and understanding Reviewed on: 6th May 2026

I turned to StepChange at an incredibly difficult ti...

I turned to StepChange at an incredibly difficult time in my life, and I’m so grateful that I did. From the very start, the lady I spoke to was clear, patient, and genuinely kind in explaining what would happen next. She made everything feel manageable when I was feeling completely overwhelmed. Straight away, I felt a sense of relief, and for the first time in a while, I felt hopeful. Reaching out was the best decision I could have made, and I’m so thankful for the support I received. Reviewed on: 6th May 2026

From initial enquiry to final solution each step was...

From initial enquiry to final solution each step was explained politely in simple terms. No question asked was too much trouble. Reviewed on: 6th May 2026

Excellent

Excellent customer service, this has changed my life Reviewed on: 6th May 2026

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