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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step change sorted my life out when I had no where t...

Step change sorted my life out when I had no where to turn made my dept more affordable real good service would recommend stepchange to anyone in trouble with dept Reviewed on: 6th May 2026

keep things organised....

Reliable updaters and annual review keep things organised. Reviewed on: 6th May 2026

Stepchange helped me when I was at my lowest point

Stepchange helped me sort out my finance when I was at my lowest point, my dept issues had cost my marrage and now alone, every month was seeing me get deeper in dept from unafordable interest rates, my only regreat is that I didn't ask for their help sooner Reviewed on: 6th May 2026

Excellent service from the first day I called, to th...

Excellent service from the first day I called, to the same excellent service I am getting know. Reviewed on: 6th May 2026

Hats off to the societal benefit ....

We were really struggling & juggling with mounting financial costs of our maxed out credit cards and we felt we were trapped in a vicious capitalist cycle in which we were barely paying off ever increasing interest cost while the principle amounts remained the same. StepChange offered nothing less than a fresh air of new life for us. It significantly improved our finances but more importantly our mental wellbeing and mutual relationship. Hats off to the societal benefit which Stepchange provide. Reviewed on: 6th May 2026

best thing i ever did

i was in debt and drowning in trying to deal with quite toxic and unsympathetic creditors. they helped deal with all of this and i no long feel stressed Reviewed on: 6th May 2026

Step Change are an amazing organisation

Having been the victim of a sophisticated scam and lost large amounts of money, I turned to Step Change who from the outset were absolutely fantastic. I can't recommend them enough. All the staff were extremely sympathetic and were a life line in order for me to get my finances back in order. Reviewed on: 6th May 2026

I can finally breathe again

I had built up lots of credit card debt and a car loan and I was really struggling to make ends meet as a single mum. I now feel in control and happy to be getting myself out of debt. Reviewed on: 6th May 2026

help to change

I have been struggling with my debts and StepChange was able to help and advise on how to get around it, I found them helpful and caring over the phone Reviewed on: 6th May 2026

A massive relief

It took a few weeks to set up, but now it's up and running, it's a great relief. My debt payments have halved and I can now pay my other bills. Reviewed on: 6th May 2026

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