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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18304 reviews)

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4.92

Based on 18,304 reviews, last reviewed 28th May 2026

172200% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very kind and helpful and easy to use the app. Very kind and helpful and easy to use the app. Never had any problems, always feel listened to. Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18304)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The light at the end of the debt tunnel

I never thought I would be able to get out of a debt hole but they were able to help me with empathy and active solutions Reviewed on: 27th May 2026

Stepchange are a great organisation

Stepchange we're great when my husband lost his job and we needed financial advice and help Reviewed on: 27th May 2026

Stepchange as been brilliant from day 1 so caring an...

Stepchange as been brilliant from day 1 so caring and supportive and totally professional in all my dealings with them.Can honestly say they have made my life so much more manageable. Reviewed on: 27th May 2026

Always very helpful and non judgemental.

Always very helpful and non judgemental. Reviewed on: 27th May 2026

In a state of debt l did not know were else to go .

In a state of debt l did not know were else to go .Then l heard about Step -Change through an advert. When l rang them l was relieved to find my worries eased by the professional staff . I could not have been more thankful Reviewed on: 27th May 2026

Every advisor has been very helpful

Every advisor has been very helpful Reviewed on: 27th May 2026

amazing from start to finish

from the 1st phone, to the monthly emails with updates, the care and compassion given by each person i have spoken too is second to non Reviewed on: 27th May 2026

Happy with current help.

I realise my situation, however not a fan of the gentle reminders that handlers give on review conversations. Reviewed on: 27th May 2026

From day one so helpful with valuable information

From day one so helpful with valuable information Reviewed on: 27th May 2026

Good advice and Very supportive assistance, as the p...

Good advice and Very supportive assistance, as the process can be quite daunting. I would definitely recommend to anyone struggling with debt, especially if they are finding it hard in this time of cost of living depression to give this debt charity a try. Reviewed on: 27th May 2026

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