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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I wouldn’t have known what to do without their help

I wouldn’t have known what to do without their help Reviewed on: 29th May 2026

Brilliant advice and helpful

O glad I went here. Understanding, non judgemental and worked with u on the budget form. I would recommend these guys 10000% Reviewed on: 29th May 2026

Positive Step Up

Very Good Service and a relief that all debts are being managed well there. Reviewed on: 29th May 2026

I was over my head in debt I contacted StepChange th...

I was over my head in debt I contacted StepChange they helped me contacted the people I owed money to, and sorted out payments that I could afford Reviewed on: 29th May 2026

From the beginning I felt listened to.

From the beginning I felt listened to. & understood. I never felt judged or intimidated. I was given sound advice & helped with setting up my budget plan Brilliant service Reviewed on: 29th May 2026

Stepchange are reliable and helpful

Overall very good service and ever so helpful. All staff are thoroughly experienced and knowledgeable in the field of Debt Management Reviewed on: 29th May 2026

Stepchange have been very supportive and always unde...

Stepchange have been very supportive and always understanding and kind. They've helped me find solutions and I now can relax a little knowing everything is taken care of. Reviewed on: 29th May 2026

Life changing

Step changed has changed my life for the better.. I would recommend them any time. Very friendly and helpful. Give them a call for advice and help. You won’t regret it. Reviewed on: 29th May 2026

stepchange help me to take control back

stepchange as be helping me to get back on track and taking control of debts, i would recommend stepchange to all my friends and family Reviewed on: 29th May 2026

Helped me out when I needed it got all my debts in o...

Helped me out when I needed it got all my debts in one place and no more phone calls and harassment Reviewed on: 29th May 2026

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