Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

View other StepChange products

4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I just wish I had found Stepchange sooner

I just wish I had found Stepchange sooner - from filling in my first budget sheets to starting my debt management plan has been such a relief. I actually thought I would never be able to sort out and pay my debts - having just retired this was extremely stressful and daunting. Now I have a 52 month plan and budget which means I pay all of them and still manage to survive affordably. I have been kept informed throughout this process and cannot imagine doing this on my own - I'm so grateful to everyone at Stepchange for this opportunity to get my finances back on track. Reviewed on: 23rd May 2025

My worriness totally stopped ...

My worriness totally stopped giving me time to rest my mind and I was sleeping well since I got help from stepChange Not thinking about my debits I can provided for myself and family Reviewed on: 23rd May 2025

Life changing phone call

Stechange has been amazing from the first phone call, there expertise and understanding of the financial and emotional aspects of debt are unparalleled in my experience. I put off for to long seeking help but once I did I never looked back. Reviewed on: 23rd May 2025

I was in a lot of debt and stepchange helped me.

I was in a lot of debt and stepchange helped me liase with the bank and arranged a repayment plan, it's a massive weight lifted from my shoulders, They guided me at every step and I never felt overwhelmed. I'm in a much better place because of them. Reviewed on: 23rd May 2025

Changed my life

Really made me feel better and not so overwhelmed. Reviewed on: 23rd May 2025

Amazing company

I went from feeling mentally drained to a huge weight lifted , StepChange you have changed my life helping set up a plan . Can’t Thankyou enough for the customer service Reviewed on: 23rd May 2025

Stepchange helped organise my debts and that consequ...

Stepchange helped organise my debts and that consequently revived my self confidence and confidence in again being able to communicate with others. That had all but disappeared until Stepchange helped me. I’m much better now and don’t get so ill now. Reviewed on: 23rd May 2025

Best thing I ever did without a doubt.

Best thing I ever did. You guys are good people. Thank you for everything. Reviewed on: 23rd May 2025

Life changing

I was really depressed 4 year ago, and now I have clear goal and will be debt free next year Reviewed on: 23rd May 2025

Hassle free professional service

Hassle free professional service Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 1.67 from 3 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub